Why havent i got an awnser from microsoft?

dabbov · Mar 23, 2025 at 5:32 PM

i opened a case with microsoft support, they said they will escalate the problem with higher ups because my account got hacked. They sent me an email saying "We are pleased to inform you that our team has initiated the investigation process for your cases. While maximum response time from our end is typically 3-5 business days, we often manage to provide quicker responses. Rest assured; we will keep you updated via email as soon as we have received any progress to share." Its been 9 days and i still havent got any responce even after awnsering all the security questions correctly and being able to prove that i was original owner of the account.

What should i do? and if anyone has been in the same situation, what have you done to resolve the issue?

:)

Janice V.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear about this issue. Do you have the case number or service request number from your previous interaction? If so, I recommend reaching out to Xbox Support to follow up on the status. Since the issue is under investigation, it may take some time to process, but hopefully, you'll receive an update via email

You can reach out to Xbox Support at https://support.xbox.com/en-US/contact-us. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the form > You'll be provided with contact options. You can choose the option you prefer.

Hope this helps. Let me know if you need further assistance.

M4NoW4R95

I got the same problem... looking for awnsers myself

KarlSykes

Thanks so much for your help, Havent got any from Microsoft

Camper1704

thanks for the awnser, i thought that i could pay it mensaly with the microsoft balance

KoG Toxxik

if it came out then why havent i got it yet

Why havent i got an awnser from microsoft?