Why haven't I been refunded. I refunded a week ago and still haven't got any money back for...

Hi there! This is Virginia O.

I understand that you want to get details about your refund.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

You can verify the status of the purchase if it shows refunded on this page: https://account.microsoft.com>; Order history.

If the transaction shows refunded that means your refund request was approved, and it should be processed within 3-5 business days but it will still depend on your Bank's billing cycle.

Thank you for your cooperation.

It said it was refunded buy I still haven't gotten my money and I can't wait till next week to get it back to wait for it I need my money now

Hi there Henry, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If the refund was approved by Xbox more than 5 business days ago (taking into account that Saturdays, Sundays, and holidays are not business days), and you have received an email notifying you of the approval, then please respond to that email. This is the only way to get back in touch with the team that originally handled your refund request.

However, if you haven't received any email notification of your refund approval, you should contact Xbox Support directly for further assistance. They are the only ones who can help you with this problem.

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we don't have access to other accounts or information about refunds for other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

I haven't gotten my refund either, even though Xbox definitely took the money out of my account when I pre-ordered the game. It's been almost two weeks now and I still don't have my money back

Nothing to worry about.

The whole refund system has been having issues lately,including sending out these emails to people even though they haven't made a refund request.I got one a couple of weeks ago.