Why have I been charged twice for games I purchased??

Discus and support Why have I been charged twice for games I purchased?? in XBoX Games and Apps to solve the problem; [img] Yesterday, I bought 2 games. I got the notification for both saying that I purchased them. But when I look at my bank account I see I'm in the... Discussion in 'XBoX Games and Apps' started by Jack Kadrioski, Jan 26, 2025.

  1. Why have I been charged twice for games I purchased??



    Why have I been charged twice for games I purchased?? [​IMG]
    Yesterday, I bought 2 games. I got the notification for both saying that I purchased them. But when I look at my bank account I see I'm in the negatives because of being charged twice for the games I bought. Thus had happened before but I thought I just made a mistake. Now that it's happening twice, I know something is up. If I could get clarification on why I'm getting double charged that would be great because I shouldn't have this happening every time I buy from the xbox marketplace.

    :)
     
    Jack Kadrioski, Jan 26, 2025
    #1
  2. Gerardo CG Win User

    Why have I been charged twice for games I purchased??

    Hi there Jack, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

    You can request a refund for the duplicate charges by using the following link

    https://support.xbox.com/forms/request-a-refund

    When filling out the refund request form, be sure to select "Billing error" as the reason for the refund, and then choose "Duplicate charge for the same item". Provide all the relevant details in the text box that appears, so that the refund team can understand the issue you are facing in a better way.

    To prevent this from happening again in the future, I recommend that you contact Microsoft Store Support using the contact information from the following link:

    https://support.microsoft.com/help/28808/microsoft-store-contact-support

    This way, they can investigate if there is an issue with your account causing these double charges and should be able to correct it.

    Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

    I appreciate your understanding and if you have further questions please let me know.

    Kind regards,
    Gerardo.
  3. MishManners Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    Sorry this has happened to you.

    You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us. Fill out a ticket on the
    website (if you aren't in the US/Canada) and someone will get back to you about these charges.

    Good Luck.
  4. SoullessCodith Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    I have had this issue myself. It is best to contact Microsoft support by phone with that type of problem. Just a heads up it could take 7 to 10 business days for the money to be put back into your account.
  5. JasonDICKINSON Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    purchased from Xbox Live account
  6. AridLizard Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    not all the contact us categories give you the option to talk directly to Support

    to get a call back or online chat with Support, go to https://beta.support.xbox.com/contact-us then select Family and online safety as the category and I want to protect
    my account as the topic.

    skip the Covid notification then scroll down to the bottom of the options for Chat online or Request a call.
Thema:

Why have I been charged twice for games I purchased??

Loading...
  1. Why have I been charged twice for games I purchased?? - Similar Threads - Why been charged

  2. Menace and home cape not showing Why hasnt the new capes been added to my account even...

    in XBoX Games and Apps
    Menace and home cape not showing Why hasnt the new capes been added to my account even...: Menace Cape Minecraft diddnt show even after i redeemed it 6d91df57-c2ae-4eb9-897c-d310bef2c26d
  3. Why isn’t my realm accessible after my card has been charged for the renewal

    in XBoX Games and Apps
    Why isn’t my realm accessible after my card has been charged for the renewal: I paid for a renewal of my realm subscription on my iPhone 16 and the app shows the realm is still expired and I still can’t access it 4f8ec260-58a3-472b-9dfd-d76954241233
  4. Why has my money been taken when I have received nothing?

    in XBoX Games and Apps
    Why has my money been taken when I have received nothing?: I purchased a world from minecraft marketplace, the money has been taken from my account but the world i paid for says I need to pay for it again. Bank statements clearly show I’ve just purchased...
  5. Why has my minecraft account been replaced with another one, and how can I get my old one back?

    in XBoX Games and Apps
    Why has my minecraft account been replaced with another one, and how can I get my old one back?: I have played minecraft for years, but now my profile has changed I don't know why, my user was in minecraft but then one day I logged in and it said I have a diffrent username as in different...
  6. I've been charged twice for connecting my American Express Virtual Pay card in XBOX why...

    in XBoX Accessibility
    I've been charged twice for connecting my American Express Virtual Pay card in XBOX why...: I clicked to redeem a free 14-day trial gamepass from my friend it should be FREE why it charged me then? a283736b-81e7-4843-993a-88a77e28cd75
  7. Why have I been charged 12.99 for 14 day trial when i pay for game pass every month

    in XBoX on Consoles
    Why have I been charged 12.99 for 14 day trial when i pay for game pass every month: Why have I been charged for microsoft 14 day trial when I pay for the game pass every month. 12.99 has came out of my account not happy d1b64e8e-02c3-41d0-9821-bc5430d50b64
  8. Why have I been charged full price for game pass ultimate, when the pane in Xbox OS...

    in XBoX Games and Apps
    Why have I been charged full price for game pass ultimate, when the pane in Xbox OS...: I’ve been charged full price for Xbox game pass Ultimate, and I had clicked on an advertisement for $1. I’ll have to cancel this evening I guess. 37d1dac1-fa98-457e-ba62-d5833c7cae5a
  9. Why have I been double charged for Minecraft realms

    in XBoX Games and Apps
    Why have I been double charged for Minecraft realms: I tried the Minecraft realms free month and I then turned off reaccuring billing as it wasn’t for me and now a month later I’ve been charged even though I cancelled it...
  10. Why i been charged for 18.26 on my account from Microsoft

    in XBoX Games and Apps
    Why i been charged for 18.26 on my account from Microsoft: Why Microsoft is charging me 18.26 what's that for? 9c854458-bd93-4a47-a8fb-ec88515510f3