Why have I been charged twice for games I purchased??

Jack Kadrioski · Jan 26, 2025 at 7:04 PM

Yesterday, I bought 2 games. I got the notification for both saying that I purchased them. But when I look at my bank account I see I'm in the negatives because of being charged twice for the games I bought. Thus had happened before but I thought I just made a mistake. Now that it's happening twice, I know something is up. If I could get clarification on why I'm getting double charged that would be great because I shouldn't have this happening every time I buy from the xbox marketplace.

:)

Gerardo CG

Hi there Jack, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

You can request a refund for the duplicate charges by using the following link

https://support.xbox.com/forms/request-a-refund

When filling out the refund request form, be sure to select "Billing error" as the reason for the refund, and then choose "Duplicate charge for the same item". Provide all the relevant details in the text box that appears, so that the refund team can understand the issue you are facing in a better way.

To prevent this from happening again in the future, I recommend that you contact Microsoft Store Support using the contact information from the following link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

This way, they can investigate if there is an issue with your account causing these double charges and should be able to correct it.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I appreciate your understanding and if you have further questions please let me know.

Kind regards,
Gerardo.

MishManners

Sorry this has happened to you.

You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us. Fill out a ticket on the
website (if you aren't in the US/Canada) and someone will get back to you about these charges.

Good Luck.

SoullessCodith

I have had this issue myself. It is best to contact Microsoft support by phone with that type of problem. Just a heads up it could take 7 to 10 business days for the money to be put back into your account.

JasonDICKINSON

purchased from Xbox Live account

AridLizard

not all the contact us categories give you the option to talk directly to Support

to get a call back or online chat with Support, go to https://beta.support.xbox.com/contact-us then select Family and online safety as the category and I want to protect
my account as the topic.

skip the Covid notification then scroll down to the bottom of the options for Chat online or Request a call.

Why have I been charged twice for games I purchased??