Why have I been charged full price for game pass ultimate, when the pane in Xbox OS...

Hello Elijah,my name is Marvina, I will be happy to help you.

There are several reasons why you could have been charged the full price for Xbox Game Pass Ultimate, despite clicking on a $1 ad.

One possibility is that you were already subscribed to Xbox Game Pass Ultimate.

If you were already a subscriber, the full renewal price will be charged to your account.

Another possibility is that the $1 ad you clicked on is invalid.

Microsoft occasionally offers $1 promotions for new Xbox Game Pass Ultimate subscribers, but these promotions are usually limited to specific regions or certain time periods.

If the ad you clicked was not valid in your region or was not available at the time you clicked it, you may have been charged full price.

If you want to know the refund information, let me know.

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

That's how it works. You're charged the full price and the standard Game Pass you purchased is converted to Ultimate.

Have you had Game Pass Ultimate before? If so, you can't avail of the £1 introductory offer. That's why you may have been charged the full amount.

Your first month is $1. After that, the subscription will charge at full price.

Note: A purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate. When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox
Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months.

For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on your account before you need to renew
your membership.

When you upgrade, you're still charged the full amount. The remaining time on your regular Game Pass would have just been converted to Ultimate and the Ultimate you purchased would be added to that as well.