Why hasn't my refund been sent?

Hi Professor, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Microsoft Xbox Refunds are usually issued in 3 - 7 days.

It can take longer, due to the payment method you used, but yours seems to be overdue.

I recommend you contact support directly.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

They can check your information and verify it.

Keep in mind we just had holidays and depending on your card holder aggreement it could delay

Some won't show until the next billing cycle

You might want to talk to your bank

Sometimes it appears and is taken by something else shortly after you just have to watch your bank statements

If a refund is returned to xbox it will say error on your acocunt.Microsoft.con

Hi Joshua. My name is Kyle and I'm an independent advisor.

Since we don't have access to accounts or refund details on this forum, I suggest contacting Microsoft Support for an update on your refund: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Other contact options can be found from these links:

https://support.xbox.com/contact-us

https://support.microsoft.com/contactus

Thanks,
Kyle

Hello, no the controller was sent back for a refund and instead on the refund I have been sent another controller (which I don't want) I also sent my controller back for a full refund so I had to send everything back that came with it which I did but the controller that was sent to me (that I didn't request) is just a shell anyway so no power cord to charge it no case no controller bits so even if I wanted to use it it's not possible.

All I want is the refund that I was promised back on the 8th February which still hasn't happened and noone can give me a straight answer about why I haven't recieved it.

If you're able to assist that would be amazing.

I cant why they wont refund it as it hasn't been redeemed and is less than 14 days.