why has Microsoft stolen my Xbox 1?

thomasmargotta · Sep 15, 2020

i sent my xbox in for warranty repair a month an a half ago. the have refused to send it back through their actions while continuing to claim they sent it on the phone. if microsoft refuses to send my xbox back i want a full refund that i can use to purchase
either another xbox or a sony playstation. it has been a month and a half and the tracking number clearly says that it has not recieved the package, they have only gotten an electronic notification that microsoft would be sending it to fedex. why has microsoft
stolen my xbox and what is the number for microsoft's legal department so i can proceed to file criminal charges for theft and fraud?

:)

Smwutches

Unfortunately, there is nothing we can do here on the forums as this is a community forum so we are all just fellow gamers. You will have to continue working with support or if you would like to seek legal action, please reference http://microsoft.com/legal

thomasmargotta

p.s. i have called once a week or more and last i checked logged over 100 calls, feel free to request a digital audio copy of the entirety of my phone calls i will send them.

The 1 Behind Ya

Sorry it's not a billing issue. My account has been stolen, and Microsoft support has charged me to restore my accounts but that didn't happen. Now I can't access anything to do with the email address and my Live account has been stolen?? As of right now
I can't even log on to my PC and support is once again trying to fix it. How was this my fault, and why am I being charges?

smileskybird

Keep in mind Microsoft has the right to ban immediately consoles (Xbox 360, Xbox 1) with modified firmware or unofficial Microsoft software. Microsoft is strict with trying to keep Xbox Live secure. That is why it's best to buy from an authorized retailer,
brand new. Yes it's more expensive, but it's safer than being a cheap skate and buying second hand, not really knowing the previous owner. Sit down, and really think what the reasons could be, why you got banned. Also if someone has had their Xbox lost or
stolen, the owner of the console could have reported the serial number of that console to Microsoft, that way when that console tries to sign in onto Xbox Live, it gets banned.

niiiiiiiiiice

Does that mean if Microsoft flags my Xbox one as stolen, they won't be able to activate it. I just wanna catch whoever has it. Thanks for the info

why has Microsoft stolen my Xbox 1?