Why has all my gold earned doing microsoft puzzles gone into deficit ??

Thanks for replying. No, the game doesn't crash. There is no longer a thumb nail view available and when I go to "change background" in my settings there are only 4 dark colors to choose from and the light tan background is no longer an option.

In addition, my completed puzzles are gone, but my "earned points" (I have 1,939,255 earned points are still available.. also, if I download a puzzle series I had previously completed, the individual puzzles still show as completed.

I have 'remov

ed' and "download" the game twice and the above problems still exist. The only thing I haven't done is to reset my computer to previous of the last Microsoft update.

Thanks for your help

Hello,

Hope your day has gone well,

Do you have a active internet connection will earning these achievements?

If not that's why

Kind Regards,

none of the puzzles will down load. takes your gold bars then starts to down load then a box pops up you don't have enough money for that puzzle. also your free puzzles wont load. I'm not the only one having this trouble. This has been going on for a long
time now. why hasn't some one dressed this issues. some one needs to get off their butt and get this taken care of. where not posting for the fun of it, we like the puzzles and very upset that Microsoft do seem to care. fix the issues please

Console users have purchased hardware that has been subsidized, sometimes to the tune of hundreds of dollars by Microsoft

Subscriptions are one of the ways this deficit is filled.

PC gamers have brought their own hardware they paid for in full

Year long subscriptions have been gone for several years now. You can still stack up to 3 years of subscriptions

Yes, the problem still exists. I have un-installed and re-installed the program twice. When the program re-installs, my current coins earned come back, but the "complete puzzles" do not. However, when I download one of the puzzles that I previously completed, each individual puzzle of that series shows it has already been completed. I work the puzzles at the "expert" level and have over 1,929,000 points earned. I have been using this game at least 5 years and enjoy it immensely. This problem started about two weeks ago after the latest Windows 10 automatic update.