Why don't I receive the verification code?

Hi, Antônio! It's my pleasure to assist you with this today.

Kindly make sure that you are using the correct email when you sign in here. Ensure that you have the correct spelling and domain and check if you can see the email or phone number listed here.

https://account.live.com/proofs/manage/additional

Once confirmed, try to update your password here.

https://account.live.com/password/Change

Sign in here using the new password.

https://www.xbox.com/en-US/

Then, try to sign back in to the Minecraft game.

Let me know if that works. Thank you!

Hi there Adrian,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with a Microsoft Account blocked. Here in Xbox Forums, we do not have the tools or resources to assist with blocked accounts.

I recommend reviewing the following article: Microsoft account security info & verification codes.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you.

Does your phone block calls or texts from unknown numbers?

If so, change your phone settings then choose I don't have a code. We'll send another verification code.

Did your email send your verification code to your junk folder?

Check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

Give this a try and let us know the results.

Did you even read what i wrote up there?? “ I have bought in-game items before via mobile.” Like i told before i have checked and tried everything but nothing seems to work. Im getting verifications codes and
SMS for other stuff on my mobile except for xbox mobile payments. Ive cross checked everything, im just not

receiving the code.

Im sorry but I have checked, done and tried everything in the link you sent but it did not help me in any way. Im still not receiving a code and there is no option to receive it on any email. Please

Hey there! Can you check the solutions on this page to see if it helps at all?

For the verification codes its toward the bottom of the list.

https://support.microsoft.com/en-ph/help/12428/microsoft-account-security-info-verification-codes