Why doesn’t Xbox let me sign in after I put in the code?

Hi, Iris,

I'm sorry to hear you're having trouble signing in to your account. Could you let me know where you're trying to access your account that requires the code?

Have you already tried rebooting the device you're using?

Are you getting the code from your mobile number? Or your email?

Can you please try logging in to the link below and check your verification methods.

Here's a support link for you:

https://support.xbox.com/en-US/help/account-pro...

Let me know how it goes. Looking forward to your response.

Thank you!

…

Also if it matters, my Microsoft store app doesn’t let me sign back in after I sign out- I’ve reset that in setting as well and it signs me back in after.

Also Whenever I go on to a Xbox website it signed me out of Microsoft and when I click sign in it doesn’t let me sign in

It still doesn’t let me sign in

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Planton

Sorry for the inconveniences, right now the pre-order was cancelled for some gamers.

In this case you're going to receive a refund in the next 3-5 business days (can take longer depending on your financial institution)

You can double check this current problem here:

https://support.xbox.com/en-US/