Why doesn't my xbox let me play games I've purchased?

The technical team is already working to resolve the case.

There's something wrong with the servers or something. Microsoft won't tell us what it is, or how long it'll take to fix, seeing as it's been going on for nearly 5 hours now. Any game on your console that's digital is unplayable. Any purchase you try to
make will not go through.

All that's known is that the teams are working on the issue.

https://twitter.com/XboxSupport

https://support.xbox.com/en-US/xbox-live-status

If your account is set as "home", then you should be able to play your games offline.

https://support.xbox.com/en-CA/xbox-one/networking/using-xbox-one-offline

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

check here if you see the purchase of the game:

https://account.microsoft.com/billing/orders/

if you can see it try the following on xbox:

Excluding profile:

It is easy to remove a Microsoft account from Xbox One console as it is not necessary to sign in to the account. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the source/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding the account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamerpic in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I Agree.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

Is it possible that your Xbox Live subscription has expired?