Why doesn't my xbox connect to the internet?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi BreeSmith1, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Depending on the error that you're getting. If I may ask, are you getting an error whenever you're trying to connect to your internet?

You can also check this link for detailed steps along with the error message that you may get: https://support.xbox.com/en-US/help/hardware-ne...

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Why would my Xbox connect to my hotspot or internet

My Xbox connects to my phone but then it doesn't connect to the internet, I even used my phone's internet on my laptop and it worked there.

hey sir i will tell you that when i have a problem with connecting with xbox live i go and restart my internet even though my laptop can connect my xbox sometimes doesn't connect just reset your internet and if that doesn't work do a connection test