Why doesn't my dualsense controller work with Xbox Game Pass on my Samsung smart TV?

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. May I know what's the model of the controller that you're trying to use?

why does hdmi pass through work in my bedroom with a samsung smart tv and standard virgin media box but not in living room with samsung plasma hd ready tv and virgin v+ box

Hi Kaissa,

As explained above, keyboard and mouse unfortunately isn’t compatible with Cloud gaming at the moment. There are various controllers that are supported, though.

Refer to this guide:

Cloud gaming with the Xbox app on your smart TV | Xbox Support

which includes a section confirming what controllers are compatible and how to connect a controller to your smart TV

Also see:

Cloud gaming with Xbox | Xbox Support

How to use Gaming Hub on your Samsung Smart TV | Samsung Support

Hope this helps.

I have a solution that works for me when this happens. Both the xbox and modern (Samsung) smart tvs don't fully restart when you power them off. Restarting the xbox does not seem to do much, but restarting my samsung tv does clear it up!

To *fully* restart your Samsung tv use the remote control and _hold down_ the power button for 10s or so, until the Samsung logo briefly appears. Then power on your tv as normal and play your game.

Smart TVs typically do not have native support for complex gaming peripherals like the Logitech G920. These devices are usually designed to interface with PCs or gaming consoles through specific drivers and software that a Smart TV doesn't support.

If you're using Xbox Cloud Gaming (previously known as xCloud), the primary compatibility concern is whether the cloud gaming service and the device you're using it on (in this case, your Samsung Smart TV) support the G920. As of my last update in April 2023, Xbox Cloud Gaming primarily supported standard Xbox controllers.