Why doesn't my controller work on cloud play even though my pc says it's connected?

ka1zen · Jul 4, 2023

I made sure I had everything up to date, I restarted everything, but whenever I open my cloud play games, I cant even get past the Press
A To Start screen and no input from my controller does anything within the game. However, if i click home, it does show me the game bar and I can use my controller within said game bar. It's only the games themselves that are unresponsive.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, what controller you're trying to use? We need to make sure that the controller is a supported controller for cloud gaming.

Futuristix

I didn't word it well in my post but the issue is that the controller doesn't work with a game I have downloaded on my pc, it's not a big deal if it doesn't work with cloud play.

ShreyashPatel

I'm having the same issue as Dana and the streaming works find for up to 20 minutes, and then my controller becomes unresponsive, regardless of the fact if it's plugged in or wirelessly connected. The controller only works fine if I cancel streaming and
start again but once I do that it keeps disconnecting and the test says its not connected even though I can hear the audio playing. Also on top of this, if I still attempt to play the app eventually doesn't load the stream, and after hitting stream, it crashes.
The app doesn't work properly again until I restart both, my pc and xbox.

coma1138

Seems worse now, the power light doesn't turn on at all (even though the system is on), and the controller doesn't even sporadically connect. Even though I can turn the system on with it if I plug it in with the plug and play adapter. Anyone think if I buy
a wired controller it'd work? Rather do that than have to send my system away.

lX KilL3rMaN1Ac

Explain doing something I shouldn't? I go to the store and purchase a controller and Bluetooth adapter, hook it up (plug and play) and I should be able to play any Xbox cloud game on PC. I have downloaded them for PC, so why isn't my controller working in the games, but works fine on steam?

Like I said, everything was working fine until I connected my said controller to my Xbox one to update it so I could play Rock Band 4 on my console. Then the next day controller is connected to my PC, but not responding to any Xbox game pass games (for PC) unless I have the USB cable plugged in. Makes no sense to me.

Why doesn't my controller work on cloud play even though my pc says it's connected?