Why does Xbox delete my game videos on my local storage without my consent?

Discus and support Why does Xbox delete my game videos on my local storage without my consent? in XBoX on Windows to solve the problem; Oldest Xbox game clips on internal storage are auto deleted once the allotted storage is full. It appears the allotted internal storage for game clips... Discussion in 'XBoX on Windows' started by Rick LeRoy, Dec 29, 2022.

  1. Rick LeRoy
    Rick LeRoy Guest

    Why does Xbox delete my game videos on my local storage without my consent?


    Oldest Xbox game clips on internal storage are auto deleted once the allotted storage is full. It appears the allotted internal storage for game clips is 8GB out of 1TB for Series X. 4K clips for me last about two days. They are deleted with out warning. If your storage for game installations is full, it WARNS YOU, and you cannot download more games until YOU CHOOSE what to delete. I assumed game clips would be the same because it never told me otherwise. On PC using Bandicam for games, once the HDD is full, it says cannot record and that I need to free space, but it won't delete my files. For the last few months on Xbox my game clips I thought I've been saving have been auto deleting WITHOUT WARNING. I am so disappointed. XBOX Team, you need to warn that the game clip allotted storage is full. NEVER DELETE a persons files without their permission. Tell them first that this will happen. Give an option in the settings menus to turn off auto delete, or at least warn them there. The game clips I thought I was saving for the last few months are all gone forever. Those are unique clips of online game play skill, I'll never be able to relive those moments I thought I was saving. I'm so disappointed. That sinking feeling. I don't feel like playing for a long time now. Why have such a feature telling the user things are being saved when they are deleted in a day or two? Xbox has been deleting my files without my permission, without warning. Yes, I know about using external storage for game clips, that's what I've done for the last five years, but it was accidentally disconnected a few months ago, I assumed if such an event where capacity is compromised, it would warn me that clip storage is full, I never thought it would delete my files. On a Dash Cam, oldest files are always being deleted. If you push the save clip button or say "save this clip" those saved clips will not be deleted. Why isn't Xbox the same? Why does Xbox delete my files I've created? Why does Xbox delete my digital property without telling me? Why? If it told me, then I'd know to stop and make the appropriate storage arrangements.

    :)
     
    Rick LeRoy, Dec 29, 2022
    #1
  2. Kathy A. Win User

    Why does Xbox delete my game videos on my local storage without my consent?

    Hello Rick LeRoy,

    We understand your sentiment when saving game clips on Xbox Console. This is not the experience that we wish you to have. As your support advisor here, we recommend you to channel it directly to Team Xbox on the Report a Problem app for them to take action on this warning message or prompt to be implemented.

    Guide: Provide feedback to Team Xbox | Xbox Support

    As this is clearly an address to the Team Xbox, they can be reach out through Report a Problem app on Xbox Consoles.

    We greatly appreciate your time, and we are with you in hoping this will be implemented soon.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  3. CARLO DE BATTAGLIA Win User

    Why does Xbox delete my game videos on my local storage without my consent?

    Same problem.

    Why? Clips from yesterday and last week deleted without reason.
  4. Misunderstand Win User

    Why does Xbox delete my game videos on my local storage without my consent?

    Hi I'm very frustrated with this as well! I've recently over the past week been recording hundreds of video clips (Microsoft limits the clips to 4min 1080p on my xbox one s internal 1tb hd and again why?) only to find that all of the clips are gone beyond 1day ago recordings. These clips were recorded to my internal hd and not uploaded to live. I was recording them for myself to be used on my xbox hd and they have been deleted without warning. Why? After some digging I've heard the video has to be viewed to be saved, again why? So my question is how do I know if a game clip is tagged as viewed if I don't see an eye icon on the clip? Do my own views of the clip not count? This is poor software development and I expect better of people operating in 2023. As has been said there should be an option for the auto deletion of game clips if at all. I mean really if someone can't manage their own hd space use maybe they should find another hobby that requires less thought...
  5. Malcolm Tiberius Rey Win User

    Why does Microsoft consistently mislead about XBox cloud storage limits and and their support knows nothing about it?

    Hello,

    I appreciate you taking the time to respond. However, almost everything you posted is completely inaccurate.

    For example:

    "...you can check how much space is available or used by each game in the Settings menu..." Nope, not for the cloud you can't.

    "...You can also make local backups of your game data by copying them to an external hard drive or a USB flash drive. To disable the cloud storage altogether, you can go to Settings > System > Storage > Clear local Xbox 360 storage." Nope! Copying to a local drive, as I mentioned above, simply deletes the local save data and will not copy it back. I am also on an XBox X, not a 360, and no, you cannot disable cloud storage, nor does your sentence even make sense as it suggests deleting the local data is how you would disable cloud storage. Also, if you read my post, you'd know that the very last thing that I wanted to do was to delete the local data!

    "This will delete all the cloud-synced data from your console, but not from the cloud itself. You can still access your cloud data on another console or device by signing in with your Microsoft account." Nope! My data wasn't in the cloud--the cloud is the problem!!!

    Thank you for not reading my post and offering nothing whatsoever that was helpful. This is precisely why Microsoft support sucks so terribly, and why I wish I had never purchased an XBox in the first place.
  6. Mythik Kingz Win User

    0x838601e7 Error with syncing data from cloud storage

    Okay so I deleted my saved files locally by going through the settings and then to storage and deleted all of my local files, and despite the fact that I had already delete the save file for dark souls 2 through the manage game option, this somehow worked
    instead. No idea why but hopefully this will help someone else. So if you're having this issue just delete all of your local files through settings and then when you reboot the game it should sync just fine.
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Why does Xbox delete my game videos on my local storage without my consent?

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