Why does the xbox stereo headset stop working so fast and easily?

Hi Damien, my name is Jhon, and will be a pleasure help you

I have already seen several users with the same problem, apparently it is a generic problem that several people are having, the best thing I can recommend at this time is to help Microsoft by reporting the problem.

https://support.xbox.com/xbox-live-status

Click the green "Report" button and fill out the information as detailed as possible.

This way, Xbox will know there is a problem and can work to fix it as soon as possible.

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and hope the issue is resolved soon.

So I've had this problem come up and I haven't really seen any permanent solutions, although i am able to turn my controller on and everything works when kind of force the stereo headset adapter hard into the controller.

I think the problem is an electrical one that's cause from a bad fit between the controller and the headset stereo adapter. Mine has never really fit too snug, and why does the headset stereo adapter have to be so bulky? It doesn't feel like there's much
in it.

My first thought was also, that the headset is faulty, but it works well with my laptop as well as my android phone and my ipod.

It ssems like only the xbox does not recognize it.

PS: I also trioed the MS Stereo Headset and to be honest it does not sound well. That's why i was looking for a third party product.

Hi Zathrus,

We have two of the
Xbox Stereo Headset with Xbox One Stereo Headset Adapter, and both sets have worked well with no problems for sometime now. And I have used the
adapter with non-Microsoft headset with no issues. So, given that you say your "3.5 mm cabled headset " works directly connected to the controller, then I regret to say it would seem that the fault lies with the adapter itself and may need to be replace.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

SA

Are you using an Xbox One Controller? If so, try this

support.xbox.com/.../stereo-headset-adapter

It works for the 360 Turtle Beach Headsets.