Why does the new Xbox (Beta) app crash every time I open it and sign in? Is there a fix?

Hi Christopher,

Thanks for coming to the forums. There is a
thread has a lot of different issues and solutions involving the Xbox beta app. Please be sure to also report the issue as stated in the very first question: ANYTHING WE HAVEN’T EXPLICITLY COVERED BELOW.

Also make sure your PC and drivers are completely up to date.

Try these and let us know.

Brad

I am also having issues with the app. I am able to sign in but after about a minute the app crashes all the time. Every time I open the app, after about a minute it crashes. I am not sure why. Its been like this for the past couple of weeks. Before that,
it was all fine and no problems. Anyone else having the same issue? (Iphone7+, latest iOS and app version)

At least I'm not alone in this, New Windows 10 update came out a couple weeks ago maybe and haven't been able to open my app since. It always crashes upon start, don't even make it to the home screen. I've uninstalled the app twice and no luck, I've even
tried using the beta and no luck. Anyone have any suggestions?

Thanks.

I haven't had this problem until it started a few days ago. It would crash intermittently, but now it seems every time I open it that it crashes if I click on anything. Very frustrating.

Sorry to hear it. Please try the following steps to see if it helps.

1. Delete the beta app

2. Open the Xbox Console Companion (Xbox App)

3. Sign out

4. Sign back in

5. Redownload the beta app

Hopefully this will fix it for you

That doesn’t work for me. I didn’t have a problem with old messages on there before, why does it start now? Is there any new suggestion or update from xbox any time soon.

What error / issue are you having with Messages on the Xbox app?

Another recommendation is to try the Beta Xbox app which resolves the issue of Messages not loading. Or wait till the Beta fixes get released.