Why does the game I purchased in store NBA 2k 23 x/s doesn't work on Xbox one s ?

Because you bought the Series S/X version of the game and not the One version. A Series S/X is different than a One.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You have installed the game version, if you purchased the FIFA 23 ULTIMATE EDITION XBOX ONE & XBOX SERIES X|S you will be able to install both games.

Simply search FIFA 23 XBOX SERIES X|S on your Xbox Series S to install the correct version.

Yes I double check that, this version is for Xbox one and x/s. The game is nba 2k23

There is no xbox one series x

The series consoles are a completely separate from.xbox one

You just Confuse people by saying it

Ita xbox series s /x thats it

When talking about system requirements

Xbox one games work with xbox one games there is no requires xbox one s or x

It's just xbox one

Now with series games physical games are only compatible with series x

This does not include xbox one x or s

Digital games are compatible with series s or x but must be stored on nvme storage card or internal drive

HELP PLEASE

I have an Xbox one S

And I thought x/s games meant they run on Xbox one x & Xbox one s

But having digitally purchased JEDI SURVIVOR DELUXE EDITION.

The store won’t let me download it stating it incompatible with my Xbox one S??