Why does the download speed in queue not match what’s in the speed test?

Hi Moira,

So it seems that downloading games on your new console is taking longer than expected. Would you mind letting us know what the download speeds show in the download queue?

Also go ahead and go to your Network Settings and run the network troubleshooting tests listed on the right and also select the detailed network statistics test to see if the speeds are matching up to the correct amount.

Let us know the results of the tests.

Hi there!

Can you run a speed test on fast.com on another device that is not the Xbox 360?

Then compare the results on any device you try and see if they match what the console is displaying. Also try another third party speed test like ookla.com and try on multiple devices as well.

If they are all displaying low download speeds then you will have to contact your ISP and ask what server the speed tests on their website are connecting to and maybe they can explain why there is a discrepancy.

Test 1:

Download Speed: 15.09

Upload Speed: 0.82

Ping: 25

Test 2:

Download Speed: 15:46

Upload Speed: 0.82

Ping: 25

Test 3:

Download Speed: 15.23

Upload Speed: 0.79

Ping: 25

Ok well, this is what I got when I was attempting to play Assassin's Creed Brotherhood. My friend got in a match, and hey, guess what, I couldn't connect to him. I'll run the test when I disconnect when I attempt to play Mw2.

When I initiate the download I click install all on fallout 76 and so the tricentennial pack gets queued. When I try to just hit install now on the dlc it does nothing to it. No error message comes up. No download speed or upload speed shows when its in
queue. I tested both connections and nothing bad came up.

Yes but wouldn’t a collective speed test from my phone reflect to close to what my Xbox gets from same internet? Since it’s not doing a download test between Microsoft and my isp but rather a download speed test the same way my phone does?