Why does roblox crash my laptop?

Hello S. Infinity,

Thank you for posting in Microsoft Community.

I’m sorry to hear that you’re experiencing issues with Roblox on your laptop. No worries, I will do my best to help you sort this out for you to get back to gaming. We can try some troubleshooting steps to fix the issue however if the steps fail, we may need you to reach Roblox Support for further assistance.

Here are some potential solutions that might help:

1. There are a few possible reasons why Roblox might cause your laptop to crash or reset.
One of them is that your laptop does not meet the minimum system requirements for Roblox. You can check the system requirements here: Computer Hardware & Operating System Requirements – Roblox Support

2. Update your graphics driver: Roblox, like most games, requires graphics cards to operate. If your graphics card needs to be updated, Roblox might crash.

3. Close background applications: Ensure to close background applications before running Roblox to prevent crashes.

4. Adjust Roblox’s graphics settings: Run Roblox on the lowest graphics settings if you have a low-end PC.
You can do this by clicking on the Menu bar in Roblox, selecting Settings, locating the Graphics Mode option and setting it to Manual. Then, navigate to the Graphics Quality section and drag the slider to the left to reduce the quality.

5. Check for interference from antivirus software: Similar to firewall restrictions, antivirus software can cause a Roblox crash if it flags harmful tendencies in any of the app’s files.

6. Run the game in compatibility mode: Right-click on the Roblox launcher icon and go to Properties > Compatibility, then select Windows 8 from the dropdown menu and check the box for "Run this program as an administrator".

If none of these step's work, please contact Roblox Support for further assistance. You can reach them on this link: Roblox Support.

I hope this helps. If you have any other questions or issues, please let me know. Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator

Hello S. Infinity,



I'm sorry to hear that the troubleshooting steps we provided did not resolve your issue. It sounds like your problem is related to Roblox, which is a third-party game that we do not have access to. In this case, we recommend that you contact Roblox Support directly for further assistance. They have specialized tools and information that can help address your specific situation. You can reach them on this link:Roblox Support



We apologize for any inconvenience this may cause and we appreciate your understanding.



Sincerely,



Microsoft Community Moderator

hellooo, yes this only happens to Roblox as it's the only game downloaded in my laptop. I downloaded the launcher through the Roblox website, my laptop's model is huawei matebook d15 (which is built for academic purposes, but based on my research it can handle games like Roblox, so I'm a bit confused on that) and my processor is Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz, my installed ram is 8 GB. As said in the question I cleared space, toggled the properties of the launcher, I also deleted it and reinstalled it but it still didn't work. Besides that my laptop has its own laptop stand and the environment I'm in isn't really dusty and dirty that's why my device doesn't overheat all the time to the point my laptop crashes and gets the BSOD

I did and uninstalled Roblox and reninstalled again and signed in my Roblox username and still nothing

Would it still work if it was on Laptop or does it have to be strictly be Xbox?

Im using a laptop

It happens whenever I use microsoft roblox

It does happen in other games

I tried reseting my network settings and dns