Why does pressing R3 to the upper left on Xbox Elite Series 2 shut down the controller?

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I'm so tired of these standard phrases!

Have you read any of my entry?

It's definitely a hardware problem that can't be fixed with a wipe or a reset!!! The controller switches itself off and can only be activated again after 10s. Don't you think that the reset and reconnection has already been done?

This is clearly a design flaw that has existed since release and occurs in many controllers. If you don't have any useful contributions to offer, then it's best not to respond at all!

Of course I sent the controller in today because I can't fix this defect. I'm so disappointed with Microsoft support. With such an expensive premium product, I also expect premium service.

The minimum would be for you to receive a new controller immediately and send the other one back with an enclosed return label or for UPS to take the old one with you. But no, instead I have to go without this overly expensive controller for at least a week for the second time, make unnecessary trips to the post office and don't get adequate compensation just because Microsoft doesn't improve its products.

I bought an expensive product and Microsoft is stealing my time and my nerves and I can't use the product as intended! That really upsets me!

When I press the Guide Button on my Xbox One S or PC their is no "report a problem" button.

I made a video of the error, but unfortunately you can't embed videos in the answers here. I sent the controller in yesterday and we'll see if the new one has the same problem or if just some controllers have this design flaw. It's really great that I won't have an Elite Controller for days again. *sarcasm off*.

Hello BMK123,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are experiencing issues with your controller. Based on your description, it sounds like your controller might have some drift or calibration problems. This can happen due to wear and tear, dust, or accidental drops.

There are some possible solutions that you can try to fix this issue:

- Update your controller firmware. To do this, go to Settings > Devices & connections > Accessories and select the controller you want to update. Then, select Device info > Firmware version > Update now.

- Reset your controller. To do this, press and hold the Xbox button on your controller for 10 seconds until it turns off. Then, turn it back on and reconnect it to your console.

- Recalibrate your controller. To do this, go to Settings > Devices & connections > Accessories and select the controller you want to recalibrate. Then, select Configure > Test input and follow the instructions on the screen.

- Clean your controller. To do this, use a soft cloth or a cotton swab dipped in rubbing alcohol to gently wipe the thumbsticks and the buttons. Make sure the controller is turned off and unplugged before cleaning it.

- Replace your controller. If none of the above solutions work, you might need to get a new controller or send your current one for repair.

You can check your warranty status and request a service order on Request an Xbox controller replacement | Xbox Support

Please see: Troubleshoot your Xbox Wireless Controller | Xbox Support

I hope this helps you resolve your issue. If you have any other questions or concerns, please feel free to contact us again.

Have a great day!

Hello BMK123

We appreciate you sharing your feedback with us and for carefully documenting the steps you took to address the issue and the outcomes. Our development team has to look into this matter more, in my opinion. Please report your case to Xbox Feedback so that we can work with you to remedy this problem. You can provide the Xbox development team with feedback and suggestions through the Xbox Feedback portal. By submitting your case to Xbox Feedback, you'll contribute in our ability to rapidly investigate and resolve the issue.

1. Press and hold the Xbox button , and then select Report a problem to launch the Report a Problem app.
   
2. Select Report new problem.
   
3. If you’re experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.
   
   Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section, “Report a problem with media tracing.”
   
4. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
   
5. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
   
6. You may be prompted to complete your report another way:
   
   • If you select Use another device, you can use your mobile device to scan the provided QR code and continue from your device. This is helpful if your problem report has a lot of details that typing with the virtual keyboard on console may prove difficult.
     
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7. Enter a short title for your issue.
   
8. Enter a description of your issue. Consider the following questions when deciding what details to include:
   
   • What is the problem or unexpected behavior?
     
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   • What additional software, hardware, or accessories were you using when you encountered the problem?
     
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9. Select Submit. It can take several seconds for your problem report to send.
   

Please see: Provide feedback to Team Xbox | Xbox Support