Why does NBA 2k23 keep asking if I own this game after I bought it and have played it?

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Mitch, First let's confirm your purchase:

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

After confirming that it is Complete, do these processes

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

Alright, let's try this here then

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

After that, tell me the NAT result and try to enter the game.

I remain at your disposal if you have any further questions.

I bought NBA 2k23 on my Xbox One S I want to buy a Xbox Series S but can I still play 2k23 without buying it again?

Xbox One S (All Digital)

The one that I bought was the NBA 2K23 Championship Edition Pre-Order

That's really odd.
May I know what was the NBA edition that you purchased?
The Jordan edition?

https://www.xbox.com/games/store/nba-2k23-micha...

Hey, thanks for the reply.

• Has this only happened with 2K23?

- This is only happening when I go to an online mode on 2k23. The game shuts down when the 2k screen pops up after a timeout loose ball or any stoppage of the basketball game. If there is no stoppage of the game, it will shut down immediately after the first quarter. If I go to the park, It will shut down immiditaly after the game. I can play any other game and the game works fine. This means that there is some type of bug/glitch that is triggering the game to shut down when playing Nba 2k23 online in competitive modes with other users.

• May I ask which Xbox model you have?

- RTT-00001

• Is your console plugged directly into one of the wall's outlets?

- Yes it is plugged directly into an outlet

• Do you have any external devices plugged into your console's USB ports?

- I have no additional USB ports plugged into the xbox