Why does my xbox1 freeze and kick me out of games

Here are some things to try:

1. You can set the game to performance mode. This is done in the game video settings.

2. Do a hard reset
2.1. Press and hold the console power button for 10 seconds or more until the power shuts down.
2.2. Unplug the power cord from the console.
2.3. Wait 10 minutes.
2.4. Plug the power cable back in.
2.5. Restart the console.

3. If this does not work do an uninstall and reinstall.

Thank you for allowing me to assist you today. If you could let me know if we have answered your questions or if there is anything else we can assist you with?

Hi TonyDonovan,

thank you for getting in touch today. My name is Rob, I am an independent advisor and I’d be more than happy to help you.

Please give me a few moments while I review your query

Only on my WaarBeast account does it freezes and kicks me out, I already done the steps told but it didn't work

I’ve already done all those rn I’m trying to play apex and the error message says “Connection to server timed out” I tried other games and it basically js does the same thing. It freezes me in game then kicks me out to the game menu, and it isn’t my WiFi I’m at 20 ping idk why it keeps doing it. But thanks for the help Anyways.

Hi JordonBurns, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If you're on an Xbox console, a simple power cycle should fix the issue by following the steps below:

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If you're on PC, I have here the series of steps that we can perform. Kindly check this link: https://support.forzamotorsport.net/hc/en-us/ar...