Why does my xbox series X randomly disconnect from my wireless internet connection?

Does you controller disconnect as well?

I have the same problem, whenever I am using an online connection for a game, my wireless connections just randomly drops, could be as quick as 1 minute or as long as 45 minutes. Also my controller disconnects along with my wireless connection.

I've had this similar problem while viewing Netflix from my 360. Also while playing games halfway through an online match it will disconnect I used to think it was poor wireless internet connection but I now have a wired connection and my internet itself
doesn't disconnect just the xbox from xbox live. Most of the time after I disconnect I can re-connect easily because the internet still works and never went out it just disconnects every 15-30 minutes sometimes every 5, it seems completely random. I have
also deleted and cleared my system cache and reset my xbox/router and checked my speed and every other possible solution. Everything is fine with my internet, my profile simply disconnects randomly,

I have the same problem and I've tried: reinstalling the game, rebooting my router and modem and Xbox, disconnecting my Xbox profile from battlenet and reconnecting it, giving my series X automatic Port distribution as well as doing it manually, I also removed a lot of devices connected to my router and checked the internet connection right after a disconnect but everything works fine

Do you mean crashes as in switches off? or back to the Home Screen? My son has had 3 series x so far! The first two randomly switching off and Microsoft said to return for refund and this latest one was dropping the internet connection by going back to the Home Screen. It seems as though my wireless internet connection wasn’t good enough even though the series x is in the same room as router. I tried using an Ethernet cable connecting the series x directly to the router and not had a problem since! I would recommend trying this. I know its not ideal in the day of WiFi but it’s worked for us and my son is happy.

I hope this helps

Marmite

Hello Ryan Sides,

Welcome to Xbox Forums. We appreciate you for sharing your concern with us.

We understand that you are experiencing issues with your Xbox Series X disconnecting devices randomly. This issue persists may be due to a variety of reasons such as a poor internet connection, full storage capacity, or even background apps running. Let's go ahead and check on this together to see what we can do best to help address your concerns.

Before we proceed, I will be asking you few questions in order to better understand your concerns:

• Was this device working just fine before?
  
• Is it a new Xbox Series X?
  
• Were there changes applied to the device prior the issue occurred?
  
• Do you see an error message when the issue occurs?
  
• Can you provide us a screenshot or video about the issue we have?
  

In the meantime, you may go ahead and perform the following steps for troubleshooting:



1. Check the cables: Make sure that all the cables connected to your Xbox Series X are securely plugged in. If any of the cables are loose, it can cause the device to disconnect randomly.



2. Update your Xbox Series X: Ensure that your Xbox Series X is running on the latest software update. To check for updates, go to Settings > System > Updates & downloads > Console update.



3. Check the power supply: Ensure that your Xbox Series X is connected to a stable power supply. If the power supply is unstable, it can cause the device to disconnect randomly.



4. Reset your Xbox Series X: Try resetting your Xbox Series X to its default settings. To do this, go to Settings > System > Console info > Reset console > Reset and keep my games & apps.



5. Check for interference: Ensure that there are no other devices that may be causing interference with your Xbox Series X. Other wireless devices such as routers, phones, and other gaming consoles can cause interference.

For additional steps, you may check the following:

For a wired connection use: Troubleshoot a wired network connection

For a wireless connection use: Troubleshoot a wireless network connection



I hope this information helps you with the issue for your Xbox Series X disconnecting devices randomly. If you have any further questions or concerns, please let us know.

Kind regards,



Microsoft Community Moderator