Why does my Xbox One S not load past the Xbox One green screen

Hey Kath and Rick! If you just bought it, you may want to return the unit to the retailer you purchased it from. If not, do you get any error messages or codes when it restarts?

My xbox one s is doing the same thing. Shows green xbox title screen, then no dashboard; just a black screen. Was playing it roughly 7 hours ago... WHY

My xbox one s goes to green screen on start up and is slow, sometimes it will go to the home screen, but will not let me do anything else (games, apps,etc.). I have tried a soft reset and hard reset but it just goes blank then sometimes back to
the green screen! Is my console done for? Please help!!

Hello, Does it stay at the green screen with the xbox logo on it or just a blank green screen?

My Xbox one won't go past the green screen can anyone apply some help please I wanna play my one but I can't cause this stupid green boot up screen

You can try a factory reset

1. power off your console by pressing the xbox key on the front for aprox 10 seconds
2. when powered off, press and hold, the binding/sync button + the eject button + power button
3. wait untill you will hear 2 beeps (aprox 10 to 15 second)
4. release the buttons and a menu will apear on the display from where you can do a factory reset.

You can also find detailed information here on Xbox Support page for this issue.

https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults