Why does my Xbox Controller not show up in Device Manager?

Hi Lars, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, on your computer start bar, search for "Services.msc" and open it.

Scroll down to the bottom of the list and right-click the "Xbox Accessory Management Service"

Select Properties > On this window, change the initialization/startup type to Automatic.

Click OK and restart your computer.

Then, please, check if your controller has a firmware update.

Download this app: https://apps.microsoft.com/detail/9NBLGGH30XJ3

Open it and connect your controller.

Let me know if it works!

I will going to mark this as resolved and thank you for reaching us today here in Microsoft Xbox Community and this is Josef. Have a great day to you and your family as well and keep safe.

And did you double check with them if maybe them are the only ones that can process and accept warranty issues?

Another option can be request a call from Microsoft support and see if they’re able to register it for you.

Because the only option for us, as users is do it via devices page

Has been a pleasure Renita

Let me if you may need help with something else

When did you received the console Renita?
And, when you received it you sign in with your account there?