Why does my wired connection not work anymore?

Hello TJBury,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello TJBury,

Thank you for posting in Microsoft Community.

We understand you are having issues with your wide connection on your Xbox Series X console. There could be several reasons why this is happening, such as a faulty cable, a router configuration problem, or an interference from other devices.

To troubleshoot this issue, I recommend trying the following steps:



1. Check your Ethernet cable: Make sure that your Ethernet cable is securely plugged into both your Xbox and your modem/router. If the cable is loose or damaged, it could cause connection issues. Try using a different cable or port if possible.



2. Restart your modem/router: Try restarting your modem/router by unplugging it from the power source for 30 seconds and then plugging it back in. This can sometimes resolve network issues.



3. Check your network settings: Go to Settings > Network > Network settings on your Xbox and make sure that your network settings are configured correctly. You may also want to try resetting your network settings to their default values.



4. Contact your internet service provider: If none of the above steps work, you may want to contact your internet service provider to see if there are any known issues in your area or if they can provide further assistance.



I hope this helps! If none of these steps work, please contact us again and provide us with more details about your network setup and the error messages you see. We will do our best to help you resolve the issue. Have a great day!

Sincerely,



Microsoft Community Moderator

So I went ahead and took Genesis1953's advice and connected to a wired connection. Low and behold...It works! My xbox one does not restart. I tried connecting to my wireless connection while still connected thru the wired but unfortunately as soon as I got
to the step of disconnecting the wire my xbox restarted. Any answers as to why my wireless connection is causing my xbox to react this way? It just sucks that now I'm not able to use the wireless connect option. But a big Thanks to you Genesis1953 for the
useful suggestion!!

Hi,thank you for taking your time to lend some help, my controller is mainly a wireless one but it does support a wired connection too. I tried connecting it to the Xbox using a wire, but still the controller was yet not lighting up(Logo button). I did plug it to my laptop and to my surprise it turned on for a bit but then the light turned off and there was just vibrations occuring while it was plugged and now the light does not turn anymore when it's plugged to the laptop only vibrations.

Hey ! Does the connection work when you use a wired connection? Post back and let us know!

yes it did work but i dont wanna use the wire way cause my xbox is in my room and the internet box is in the kitchen