Why does my old xbox gamertag switch back and forth with my new one

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Thank you for understanding.

Hello Daniel Mendoza6,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble with your gamertag. To help you resolve this issue, I need to ask you a few questions.

• First, when did you change your gamertag and how did you do it? Did you use the Xbox app, the console settings, or the website?
  
• Second, have you checked your Microsoft account settings to see if your gamertag is updated there?
  
• Third, are you using any other devices or platforms that might be syncing with your Xbox account, such as Windows 10 PC or mobile phone?
  

Meanwhile. you can try the following steps to troubleshoot:



- Sign out of your Xbox account on all devices, including your console, PC, phone, or tablet.

- Clear the cache on your console by holding the power button for 10 seconds until it shuts down, then unplugging it for 30 seconds.

- Restart your console and sign in with your new gamertag.

- Check if your gamertag is updated on other devices and online services, such as the Xbox app or Xbox.com

Please also see:

How to change your Xbox gamertag | Xbox Support

Xbox gamertag FAQ | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Yes, the old xbox works just fine with the same network. We've switched back and forth between xboxes and the old one will connect but the new one has the MTU error between the network and the internet stage.

His Gamertag and info will be removed from his old console and put on to the new one. It can be used on both but does have to be transfered back and forth. What I suggest is putting his gamertag onto a thumbstick drive and just plugging it into whatever
console he wants to use. You do not have to buy a family pack.

Hi, for some reason my old gamertag is showing on the xbox app, yet I changed my gamertag ages ago. Is there any reason why my old gamertag is showing on the xbox app rather than my new gamertag?

Try signing out and then signing back in.