Why does my game tell me I have to buy it when I have it installed already?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This depends on the status of the game. Kindly sign in to https://account.microsoft.com/billing/orders and let me know what is the status.

Also, for which game this is?

Hi, Rachel! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with Call of Duty: Cold War.

If you don't mind, I'd like to ask you a few questions:

• May I ask which Xbox model you are using?

• May I ask exactly when this game is asking you to purchase it again? is it happening as soon as you try to launch it, or once inside the game while trying to pick a game mode?

• If you don't mind, could you check if the purchase for this game is showing as "Completed" on your account's order history? As a rule of thumb, all games purchased through the Microsoft Store, redeemed with a code, or claimed from a console bundle, should be displayed there.

You can use the following link to get there: https://account.microsoft.com/billing/orders

Please make sure to select "Digital" and "All available" from the two drop-down menus at the top section of your order history.

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Thank you! I'll be looking forward to your reply.
Best regards.

Physical Game, You need use the disc to run the game.

War Zone is free mode, so you have not use the disc COD has War Zone only.

(If your physical game is non-free game, the system will not open the game)

Do other discs work as it could be a problem with the disc drive

Disc I required when playing the game if disc is in and you still get the message then quit the game start a different game and then load up COD is should work fine after that