Why does my game keep “ installation stopped”

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

1. Try to check the storage on your drive by doing this workaround:

Press the Xbox button  to open the guide, and then select the Notifications icon.

See if there are any notifications about low or unavailable hard drive space. Xbox alerts you when you’re running low.

If there’s a notification about low hard drive space, you’ll have to either delete content to free up space or add an external drive.

2. Test you network connection:

A network connection issue can sometimes affect gameplay. Here’s how to test your Xbox connection:

Press the Xbox button  to open the guide.

Select Profile & system > Settings > General > Network settings.

Note Any outages will appear under Current Network Status.

On the Network settings screen, select Test network connection. If the connection test is successful, your console will connect to the Xbox service.

Note If you're prompted to update your console software, select Yes.

3. Try using a different profile

Press the Xbox button  to open the guide.

Select Profile & system, and then select Add or switch.

Select a profile other than the one you were previously using.

If you don’t have a different profile set up on your Xbox, you can create a new profile just for testing purposes, or have a friend load their profile onto your console to test the game for you. For help adding another profile to your Xbox console, see:

Sign in to Xbox

Now restart the game to see if it works correctly under a different profile.

If you can play the game with a different profile, go to Step 6: Remove and re-add your profile.

https://support.xbox.com/en-US/help/games-apps/...

https://support.xbox.com/en-US/help/games-apps/....

I hope this helps.

Best Regards,

Christian.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with installation problem.

You may follow this guide on this link:

https://support.xbox.com/en-US/help/games-apps/...

In any case, this will not work.

If you are using a hard drive, please remove the hard drive and install the game in the console storage.

If this is a disc game, you may try installing it offline.

https://support.xbox.com/en-US/help/games-apps/...

If none of those steps work, please do a reset on the console.

NOTE: This will remove the profiles on your console, make sure that you remember the email and password to your account.

No data or game saves will be lost doing this, everything is backed up to the cloud servers.

1. Press the Xbox button to open the guide.

2. Select Settings.

3. Select System.

4. Select Console info

5. Select Reset console.

6. Select Reset and keep my games & apps

This will also help sync the data on your console properly.

Try installing again.

Hi Ivan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you using a physical copy or digital download?

Please, reset your console adn attempt the installation again.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

Hi Colin! I'll do my best to help.

What exactly is your Xbox console model?
You mentioned that you went offline for update, did you use a game disc for Fortnite?

For our basic troubleshooting, make sure that you still have enough storage on your console then manually search the game through the Xbox Store and install the game there.

You mentioned that you've already tried to factory reset your console, correct? There's a possibility that it may be a network issue. Try switching from wired to wireless or vice versa. You could also use a different internet source like mobile data hotspot and see if anything changes.