Why does my forza horizon 5 crash every time I try and go into hot wheels

Hi Andrew.plummer my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, can you give more details?

Are you playing on an Xbox Console or a PC?

Do you receive an error message or code when the game crashes?

I enter forza horizon 5 and instead of going to mexico it sends me to hot wheels

Hi Connor, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, make sure that the Forza Horizon 5: Hot Wheels is showing up on your order history, please sign in to https://account.microsoft.com/billing/orders. You should see any of these stated as "completed":

Forza Horizon 5: Hot Wheels

Forza Horizon 5 Expansions Bundle

Forza Horizon 5 Premium Add-Ons Bundle

Forza Horizon 5 Premium Edition

Please let me know what you will see because as I have checked there is no "Ultimate Stunt Edition" for Forza only for the game HOT WHEELS UNLEASHED.

Also, make sure that the Hot Wheels expansion is installed on your Xbox by following the steps below:

"1. In My games & apps, highlight a game (but don't select it).

2. Press the Menu button on your controller, and then select Manage game and add-ons.

3. Select the game in the upper-right corner of the screen."

I purchased the Forza Hot Wheels but it only loads Forza Horizon? How do you get the Hot Wheels game?

So I bought the forza horizon 5 ultimate expansion pack and the hot wheels pack will not download but it says I own it.