Why does my elite controller series two disconnect when wire isn’t plugged in

Hi Victor, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Then, pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox.

Within 20 seconds, press and hold the controller’s Pair button a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

I hope this helps.

I am having this issue also. I am using the elite series 2 controller and a wired headset. The wired headset might be part of the problem. Also if you are using 120hz. I read can also be an issue. I am going to try and turn 120hz off later when I get home and see if this fixes my disconnects. It is happening in just about every match in the new Modern Warfare 3 game. If I plug the controller in with usb it doesn't disconnect.

Thank you for the reply, when plugged in the controller does not show up in "xbox peripherals". It does not matter which USB port I use or what USB cable I use. If I plug in a razor wolverine controller that will show up in the peripherals but not my Elite series 2.

My Elite version 2 controller has never disconnected but the internal battery will NOT charge. It is a brick unless it is plugged in with the USB wire or sitting on the charging dock. when plugged in or on charging dock the white LED light blinks but never
goes to a solid light even after 10 hours sitting on the charge dock. I've never seen the LED light go to color "amber" to signify it has a low battery. 180$ for a wired controller less than 8 months old.

I contacted support they told me it would bee 100$ to REPAIR!! because my 90 day warranty was up lol. 90 days for a controller they say "should last a lifetime".....

oh and option #2 they sent me a link to buy an Xbox "play and charge kit" ...lol for an Elite Series 2. The Elite Series 2 that has an INTERNAL BATTERY!

I am beyond pissed off and I get everyone's frustrations on this thread. This is all after going through 4 series 1 elite controllers.

To me it's absolutely UNACCEPTABLE that Microsoft wont at the least repair these controllers that are defective. Not broken but defective. And I mean repair for free or shipping charge ONLY.

One of the headsets we tried my husband is currently using and it's working great, **** it into my controller, it disconnects from the console. We've tried 2 different mic's. The regular single prong plud and port work fine but that requires me to use inline mute and volume which is very inconvenient while playing Halo