Why does my console keep saying "Installation stopped" when I bought a physical copy of a...

Discus and support Why does my console keep saying "Installation stopped" when I bought a physical copy of a... in XBoX Games and Apps to solve the problem; Hello. Today I went to a local store to purchase a physical copy of WWE 2K16 for XB1. When I was ready to install, it says "installation stopped". The... Discussion in 'XBoX Games and Apps' started by G'AngeloRene, May 9, 2019.

  1. G'AngeloRene
    G'AngeloRene Guest

    Why does my console keep saying "Installation stopped" when I bought a physical copy of a...


    Hello. Today I went to a local store to purchase a physical copy of WWE 2K16 for XB1. When I was ready to install, it says "installation stopped". The first message I get is " dirty or damaged". The second message is " need to check in Microsoft Store"
    Went there and the install button is blocked. They told me to redeem a code. So when they tell me to redeem a code, do they buy the XBOX Live Gift Card to enter or I have to find the code off the game disc case from the back of it or the manual of it?

    :)
     
    G'AngeloRene, May 9, 2019
    #1
  2. XBF Leslie D Win User

    Why does my console keep saying "Installation stopped" when I bought a physical copy of a delisted game?

    Hi G'Angelo,

    Thanks for reaching out to the forums today. If you bought the physical version of the game you wouldn't need to redeem a code.
    If your disc won't load or play on your Xbox One console, try the solutions on this page. 'How to troubleshoot problems playing a
    disc on your Xbox One
    ' If your disc works on another Xbox One console, go to the following section,
    None of my discs play, or my disc isn't recognized when I insert it.

    If your disc loads but your console doesn't recognize it (the console tells you to insert a disc even though you already have), see the previous section,

    None of my discs play, or my disc isn't recognized when I insert it.
    If you're still having trouble installing your game from the disc, see the

    ”Frequently asked questions” section of How to install games on Xbox One


    Hope this helps.
  3. XBF Leslie D Win User

    Why does my console keep saying "Installation stopped" when I bought a physical copy of a delisted game?

    Hi G'Angelo,

    Thanks for getting back to us. No, as mentioned earlier if you bought the physical copy of the game ( the disc version) you don't need an Xbox live gift card to install it.
    When you insert a game disc, the console checks to see whether the game is already installed. If it isn’t, you’re prompted to install the game. Check out our article 'Installing
    games from disc
    '.

    If this isn't currently showing up with this disc inside the Xbox console I would suggest to try a different game disc on the console to see if it reads that disc. Does it read other game disc? Have you tried any movie discs you may have?

    If the console doesn't read any discs and you've already tried all the solutions provided on the link None of my discs play, or my disc isn't recognized
    when I insert it
    that was suggested earlier your console will need a repair. Go to

    Device service and repair
    to submit a service request.
  4. G'AngeloRene Win User

    Why does my console keep saying "Installation stopped" when I bought a physical copy of a delisted game?

    So a XBOX Live Gift Code is really required like I said?
  5. G'AngeloRene Win User

    Why does my console keep saying "Installation stopped" when I bought a physical copy of a delisted game?

    I've done many methods and it's saying the same thing but to redeem a code. Do I have to have XBOX Live Gift Card to install, how it works? They wouldn't give me the install option.
  6. xxALICEinOZxx Win User

    Why does my console keep saying "Installation stopped" when I bought a physical copy of a delisted game?

    Hi there.

    Have you tried cleaning the disc with a slightly damp soft cloth? If not I would recommend trying this first. If the disc was purchased preowned it may have a bit of residue left over from buffing or cleaning. Just follow the simple instructions in this
    disc error trouble shooting guide to make sure the disc isn't dirty.

    https://support.xbox.com/en-us/xbox-one/console/disc-error

    In the Microsoft store the install button is blocked because you purchased a physical copy of the game instead of a digital copy. A digital license is needed to install the game directly from the store and can only be aquired by redeeming a prepaid code
    for the game or direct purchase from the microsoft store.
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