Why does my console keep saying "Installation stopped" when I bought a physical copy of a...

Hi G'Angelo,

Thanks for reaching out to the forums today. If you bought the physical version of the game you wouldn't need to redeem a code.
If your disc won't load or play on your Xbox One console, try the solutions on this page. 'How to troubleshoot problems playing a
disc on your Xbox One ' If your disc works on another Xbox One console, go to the following section,
None of my discs play, or my disc isn't recognized when I insert it.

If your disc loads but your console doesn't recognize it (the console tells you to insert a disc even though you already have), see the previous section,

None of my discs play, or my disc isn't recognized when I insert it. If you're still having trouble installing your game from the disc, see the

”Frequently asked questions” section of How to install games on Xbox One

Hope this helps.

Hi G'Angelo,

Thanks for getting back to us. No, as mentioned earlier if you bought the physical copy of the game ( the disc version) you don't need an Xbox live gift card to install it.
When you insert a game disc, the console checks to see whether the game is already installed. If it isn’t, you’re prompted to install the game. Check out our article 'Installing
games from disc'.

If this isn't currently showing up with this disc inside the Xbox console I would suggest to try a different game disc on the console to see if it reads that disc. Does it read other game disc? Have you tried any movie discs you may have?

If the console doesn't read any discs and you've already tried all the solutions provided on the link None of my discs play, or my disc isn't recognized
when I insert it that was suggested earlier your console will need a repair. Go to

Device service and repair to submit a service request.

So a XBOX Live Gift Code is really required like I said?

I've done many methods and it's saying the same thing but to redeem a code. Do I have to have XBOX Live Gift Card to install, how it works? They wouldn't give me the install option.

Hi there.

Have you tried cleaning the disc with a slightly damp soft cloth? If not I would recommend trying this first. If the disc was purchased preowned it may have a bit of residue left over from buffing or cleaning. Just follow the simple instructions in this
disc error trouble shooting guide to make sure the disc isn't dirty.

https://support.xbox.com/en-us/xbox-one/console/disc-error

In the Microsoft store the install button is blocked because you purchased a physical copy of the game instead of a digital copy. A digital license is needed to install the game directly from the store and can only be aquired by redeeming a prepaid code
for the game or direct purchase from the microsoft store.