Why does my back paddles not push down the buttons on the back of my Xbox elite controller

hi. the paddles have been working fine but recently the buttons have sunk into the remote and now the paddles cant reach them

Hello, first it's a pleasure to be able to help you today.

My name is Georges C. Welcome to the community.

Hello Oscar, the paddles are locking the buttons, it worked normally before and then stopped working?

If you can give more details

It all comes down to preference. I prefer the Xbox One controller myself, which is the same as the Xbox Scorpio controller. The Elite is more catered to the more advanced gamers who want to customize what each button or paddle does.

The Xbox one and xbox one scorpio controllers function exactly the same, the only difference is the face plate (and maybe the addition of an 3.5mm jack if you have an OG Xbox one controller). The elite controller has 4 paddles on the back of the controller
that allow you to push additional buttons without having to take your thumbs off the sticks. I got an elite controller about a year ago and haven't looked back. I did have an issue with the right stick getting drift, however I was able to fix it (it was out
of warranty so i couldn't get it serviced).

To answer your questions:

-Yes. The controller is up to date.

-Playing CoD: Black Ops 3 mostly, my friend also has a Elite Controller, and he does not have a problem.

-Switching back & forth between slot 1&2 doesn't work, but using the sync button to turn off and on the paddles fixes it.