WHY DOES MY ACCOUNT NOT EXIST?

Hello Subgaming, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he suggests the following steps to try to solve the problem:

Please try modifying your account privacy settings:

https://account.xbox.com/settings

It is recommended that you modify the following options:

* You can play with people who are not part of Xbox Live - Allow.

* You can create and join clubs - Allow.

* You can join multiplayer games - Allow.

* You can add friends - Allow.

If these options do not appear and you are sent to a different support website, then it means that the account is still detected as a minor.

In order to modify the settings in this case, an adult account must add the account to an Xbox family and add the child profile to it from the following link:

https://account.microsoft.com/family/

Once your account has been added to the family, from the profile of the account of legal age you must enter the first link that I mentioned and now it will allow you to modify the privacy settings of the profile.

Information Source (Credits): https://answers.microsoft.com/thread/0e2dfa83-23ec-492f-b9d8-f5bd81ad257b

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

You would have to try, add an alternative email so that later you can make it main and put your data to that new email, otherwise as you say they will continue to block your account.

https://account.microsoft.com/profile/

good night and good luck !

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Could you give more details about the problem you are facing and what you have already tried to do?

I've also tried doing this but still says there are restrictions on my account, also I've tried to add it to a family but I keep getting an error that I can't.

Also why do the people who lock accounts never look at the submit a request forms theres a lot of people who have submitted like 20,000 forms and we never get a reply