why does my account keeps sign out on its own when i try to log in

Hi there Ayman K.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues logging into your Xbox account.

Here are some potential causes and solutions to help you troubleshoot the problem:

Account Security Measures

Microsoft might have detected unusual activity on your account, leading to temporary security measures. This can include signing in from different locations or devices that Microsoft doesn't recognize.
Ensure that you have correctly set up and are using two-factor authentication (2FA) if it is enabled. This adds an extra layer of security and might be causing issues if not configured correctly.

Browser Issues
Sometimes, browser cache and cookies can cause issues with signing in. Clear your browser's cache and cookies, then try signing in again.
Ensure that you are using a compatible and updated browser. Some older browsers might have compatibility issues with modern websites.
Try logging in using incognito or private browsing mode to rule out extensions or cookies affecting the sign-in process.

Network Problems
Ensure that your internet connection is stable and not experiencing intermittent issues.
If you are using a VPN or proxy, try disabling it and see if that resolves the issue. Sometimes, these services can interfere with login processes.
Check your firewall and security software settings to ensure they are not blocking Xbox.com.

Account Issues
If there were multiple unsuccessful login attempts, your account might be temporarily locked. Waiting 24 hours is usually advised, but if the issue persists, further action might be required.
Ensure your account information, such as email and phone number, is up to date. Sometimes, verifying your account details can resolve sign-in issues.
Try resetting your password to ensure you are using the correct credentials.

System and Software Issues
Ensure your operating system is up to date. Sometimes, outdated software can cause compatibility issues.
Ensure there are no software conflicts on your device that might be causing the issue. This includes security software that might be blocking certain features.

I hope this helps.

I shall be here for your response. -Lumie

Hello Micael,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello Micael,

Thank you for posting in Microsoft Community.

We understand you are having issues with your Microsoft account logging out when accessing Minecraft. This issue may be caused by a temporary glitch in the system or a problem with your network connection.

Here are some steps you can try to fix it:

- Check your internet connection and make sure it is stable and secure.

- Clear your browser cache and cookies and try signing in again.

- Update your Xbox app and Minecraft launcher to the latest version. Go to Microsoft Store App, select More > Downloads and updates > Get updates.


- Reset your Microsoft account password and try signing in again. You can reset your password by going to Recover your account (live.com)


- If the issue persists, try uninstalling and reinstall Xbox App and Minecraft Launcher.

I hope this helps! If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible. Have a great day!



Sincerely,



Microsoft Community Moderator

When I logon to TL Launcher which is a cracked launcher I can log in with my Microsoft account and use my Mojang skin... Thats whats confusing me and yes I know its a cracked launcher but why does it pick up all my details of my MC account when I log in with this account but when I use the official launcher it says I dont own the game at all.

. i recently got my new pc for christmas and logged into an account i just made. now when i try and get minecraft it makes me pay for it even when i logged into my original account that owns it.

That a countradictiom

Ok first and foremost you must download the xbox app and sign into it with your purchasing account and download the game

Then sign out and sign in with the new account on the xbox app

NOT windows