Why does my account have restrictions?

Hello Subgaming, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he suggests the following steps to try to solve the problem:

Please try modifying your account privacy settings:

https://account.xbox.com/settings

It is recommended that you modify the following options:

* You can play with people who are not part of Xbox Live - Allow.

* You can create and join clubs - Allow.

* You can join multiplayer games - Allow.

* You can add friends - Allow.

If these options do not appear and you are sent to a different support website, then it means that the account is still detected as a minor.

In order to modify the settings in this case, an adult account must add the account to an Xbox family and add the child profile to it from the following link:

https://account.microsoft.com/family/

Once your account has been added to the family, from the profile of the account of legal age you must enter the first link that I mentioned and now it will allow you to modify the privacy settings of the profile.

Information Source (Credits): https://answers.microsoft.com/thread/0e2dfa83-23ec-492f-b9d8-f5bd81ad257b

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I've also tried doing this but still says there are restrictions on my account, also I've tried to add it to a family but I keep getting an error that I can't.

Try the following options, see if we have luck:

As an organizer, sign in to your Microsoft account on your Xbox console.

1. Press the Xbox button  to open the guide, go to Profile & system > Settings > General > Online safety & family > Parental controls.

2. Select Manage Family Members, and then choose the profile whose settings you want to adjust.

3. Select Content access, and then change the filter to Unrestricted under Content and app access.

Open the Xbox Family Settings app on your mobile device, then go to Settings.

1. Choose the member whose settings you want to adjust.

2. Under Content Restrictions, select Apply age filters and select the current age filter.

3. In the Allow eligible content section change the age limit to 18+ (no restrictions) and select Save.

Information source (Credits): https://support.xbox.com/help/games...al-controls#:~:text=Consolas Xbox One y Xbox% 20Series%20X%7CS&text=Select%20Manage%20members%20from%20the%20content%20and%20the%20applications

Sorry if I have confused you my problem is when I try to go online in a game under my own user name it says I am restricted so under the advise of an xbox support staff member I made another gamer name and the same thing happens under the gold live or
the free account either one it doesn't matter they have been of no help and I am currently in contact with Microsoft at this very moment to help me

I applied for a one month free gold membership and I am still having this problem even under another account I have talked to 4 different customer service representatives and not one can explain why my account is blocked and was told to ask about this in
the xbox live forums. So now I'm being told to talk back to customer support again? Why is it that no one can figure this out. They have reviewed my account and can explain anything and all I get told is to go to forums and ask why I'm being restricted so
here I am ......once again I would just like to have this resolved some how if it is at all possible .