Why does Microsoft Sudoku not Load.

I emailed this to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** as per the Facebook comment. Apologies for the mistype of deagongirl83 rather than dragongirl83.

Hi,

So, there is someone there.

I have posted to Microsoftcasualgames as . See https://community.microsoftcasualgames.com/games/microsoft-sudoku/



And in Windows Feedback, See
https://aka.ms/AA6vr3d



And in
https://answers.microsoft.com/en-us/xbox/forum/all/why-does-microsoft-sudoku-not-load/39ece94c-5bda-4d9e-92c2-31702f12ba9e



I don’t do Facebook so cannot post there.



Kayla is deagongirl83 (I think) and has posted to answers.microsoft and to Facebook. I’m tagging along in case it fixes my problem as well.



All my symptoms are in the microsoftcasualgames post and Windows Feedback. Basically Sudoku won’t load. It hangs at the point in the startup sequence when it should slide the large Sudoku square from the top left of to the right.

If I minimize Sudoku at this point Sudoku crashes.

I already tried all of the steps listed by numerous moderators, and both of the support article and the FAQ. It's not occurring with any other game. It's just Microsoft Sudoku that is having this issue. It's why I'm posting this in the first place... because
nothing so far listed has worked.

Hello dragongirl83,

Thank you for posting on the Xbox forums. We understand that Microsoft Sudoku is crashing every time you attempt to launch it. Is this issue occurring with any other games? We have a support article that provides

troubleshooting for gameplay issues on Windows 10. The
Microsoft Casual Games Community website contains an FAQ that has solutions for issues with Microsoft casual games. The section you are looking for is entitled, "I'm having a problem playing my game. How do I fix it?" Also, there is a Facebook pagewhere
users can receive
support for this game. Be sure to let us know the results!

I agree with Bioko Norte. I'm disgusted by the lack of response on this issue that MANY HAVE REPORTED.

For me, Microsoft Sudoku has not been able to start up on my Lenovo ThinkPad P71 Window 10 x64 laptop since early April. I believe
the failure followed a major Windows update.

Problem Details:

• When I launch Sudoku, after the circling dots appear for several seconds, the Sudoku artwork appears in the upper left corner of the screen, Microsoft Studios and Arkadium in the upper right corner, and Microsoft Sudoku in the lower right corner. However,
  the available games and daily challenges or XBox Live account connectivity status NEVER appear (even after 30 minutes or more).
• Selecting "Settings" from the game menu produces the error "Can't get settings for this app right now."
• If the game is minimized, it crashes and disappears from the task bar.
• Uninstalling and reinstalling does NOT correct the problem.
• Resetting the game does NOT correct the problem.
• No other Microsoft game is showing any problems (e.g. Solitaire Collection, Minesweeper, or Mahjong).
• No other application at all is misbehaving on my PC, only Microsoft Sudoku.
• My PC's OS and all drivers are fully up-to-date.
• No troubleshooter or suggestions posted on various forums have had any effect on the problem.

How do we get Microsoft or Arkadium to notice this issue, which clearly is not limited to only a few users? I haven't been able to play Sudoku on my laptop for about three weeks now, though I try daily.

I posted on facebook, but I know it's never gonna be seen. So many have posted and they never replied once. It's pretty sad they are letting stuff go like this.