Why does Microsoft- Panam deduct more from my bank than what is invoiced?

Andries Van Zyl · Sep 27, 2023

I don't understand, this is now the seventh time where Microsoft Panam / Panama deducts more from my bank account than what is supposed to be deduted as per the invoice received.

It is small amounts, but if Microsoft Panam does this with all Microsoft unaware clients then they will pocket allot of money.

I did phone Microsoft accounts twice, had lengthy conversations, received a case number and then they just dont get back to their client leaving this issue unresolved.

I did speak with my bank and they said that they process the merchant request received from Microsoft. All other merchant requests from Microsoft is exactly what the invoice reflect, it is only the Microsoft Panam merchant who is always deducting more than they should.

I know I am not the only Microsoft client with this problem and I am surprised that Microsoft has done so little to resolve this issue.

Next time you make a Microsoft software or game purchase and see that the merchant deducting the amount is Microsoft Panam/ Panama, make sure he amount is what is invoiced. Most probably you will see that Microsoft Panam is deducting more than they should.

:)

Tomm_A

Hello Andries Van Zyl,

Greetings!

Thank you for posting in Microsoft Community.

As per described on your post, the charges taken by the bank is greater than what is indicated in your invoice. Let us check and see on what we can do to help resolve your concern in a timely manner.

Before we proceed any further, we would like to set your proper expectation that here in community forum, we do not have the tool to check account's purchase history to verify the correct charges. This can be settled by our live support channel and through your bank. Since you have already gone through different support and still having the same issue, you can contact our Accounts and Billing team or our store support for further assistance. Let us help you how to get there.

Please use this link: Contact us | Xbox Support
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Additionally, you can contact our Store support through this link: Contact Microsoft Store Support - Microsoft Support

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

Ethan Gounder

Good day. I have the exacr problem right now.can you assist.as i didnt make a payment or even receieve an invoice of that amount. It is quite a significant amount that was deducted from my account.

Tanbir Laskar

-around 4hr ago and no it does not show up there

-The money was deducted from my bank account and the transaction was successful

PLATON POLISHSCHUK

I’m always getting invoices for 0.99$ from my bank account can I’ll resolve for what

HassanB

Microsoft only sends you e-mails of purchase confirmations to your Windows Live ID or confirmed contact email on the account. They do not send out "tax invoices", if you are getting these, please take a look at who they are sent from and contact them. More
than likely this is your own banking institution or credit card provider.

Why does Microsoft- Panam deduct more from my bank than what is invoiced?