Why does it show that I'm online when I'm offline

Hi,! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Are you signed in on your PC as well?

Any chances you stayed up on your PC while being signed in?

Hmm I highly doubt that but let´s start by changing your password just to be completely sure.

You can also enable the wo-step verification to increase your account´s security

https://support.microsoft.com/en-us/account-bil...

No I didn't use it at all in the past week but for some reason this happened and idk if my account is at risk of being hacked

Hey DSR Knowledge! What kind of network connection are you using? Please post up your

detailed network statistics so we can take a look. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi,

Let's isolate your concern by gathering the following information:

1. Is this issue happening with other non-Call of Duty games?

2. Is this issue happening with other Xbox Profiles?

3. May we have the exact error message prompted?

Make sure to check the status of Xbox Live and Activision for any service alerts. To proceed, check out the following links:

Xbox Live Service Status

Activision Support Online Services

Also, check the status of your Xbox Live Gold Membership by clicking this
link and see if it's in good standing. Sign in with your Microsoft account.

In addition, we recommend removing and re-adding your Xbox Profile on the Xbox One that may help resolve profile issues in a game. To proceed, click this

link and perform the steps provided. Make sure to restart the Xbox One before re-adding your Xbox Profile.

Keep us posted.