why does it say I don’t own nba2k24 after I preordered it

Hello!

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Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hi RannnUL



Thank you for posting to the Microsoft community.

Thank you for reaching out to Microsoft support. I'm sorry to hear that you're having trouble accessing NBA 2K24 even though you've pre-ordered it. I'll be happy to assist you with this issue.



Firstly, I would suggest checking if the payment for the pre-order has been processed successfully. You can do this by checking your order history on the Microsoft Store website or on your Xbox console. If the payment has not been processed, it's possible that the pre-order was not completed successfully.



If the payment has been processed, I would recommend trying the following steps:



1. Restart your Xbox console and try accessing the game again. Sometimes, a simple restart can resolve issues like this.



2. Check if the game is still listed in your library. If it is, try uninstalling and reinstalling the game.



3. If the game is not listed in your library, try searching for it in the Microsoft Store and see if it shows up as "Owned". If it does, try installing it from there.



4. If none of the above steps work, I would recommend contacting Xbox support directly for further assistance. They will be able to look into your account and provide more specific troubleshooting steps.



Here's an article that might be helpful: Xbox subscription cancellations and refunds | Xbox Support



I hope this helps! Let me know if you have any further questions or concerns.



We look forward to your response.



Truly Yours,

Fatima

Microsoft Moderator

I uninstalled and reinstalled the game, for some reason my Xbox didn't update it since the server slam beta and that's why it thought I didn't own the game. The only trick is you can't try to install it through the store, you'll have to do it through your game library.

I'm having the same issue and can verify that my card has successfully been charged the $100. I even played the game during the open and closed betas. When I view the game in the store it says I own it, but when I try to play now all it says is insert the disk and an error code: 0x82d40005.

Hey there, Troy Lee1

Welcome to the Microsoft Community.

Please can you try checking if the game is still listed in your purchase history?

You can do this by going to your Microsoft account's order history page here: Microsoft account | Order history.

If the game is still listed there, you can try uninstalling and reinstalling the game to see if that resolves the issue.

Hope this helps,

Nathan