Why does it say fix it at account.live.com,

Hi Max! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account.

Based on the error message, I just want to confirm that you are unable to sign in to your Xbox account the error message shows up "Fix this on the web. There's a problem with your account. Fix it at account.live.com, then come back to sign in" is that correct?

If yes, according to the user DeathWarrant911 who managed to resolve a similar issue: https://answers.microsoft.com/en-us...m/7384e9e8-6619-4bf0-8e03-8173606ff946?page=3

"I just figure it out. you actually have to go to a computer and log into account (account.microsoft.com). Its probably because your account is locked. You have to follow the prompts to unlock your account."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

It says that there is a problem , and to fix it i need to visit this >
https://account.live.com. i dont udnerstand it , why i buy from xbox.com and my account isn't gold ..

No its says there is a problem with your account. Fix it at account.live.com then come back and sign in. Is the exact sentence it says

Hi,

what does error say? app password? if so

create one here
account.live.com/.../Manage

then try and sign in.

It is still saying account.live.com to fix the problem and when I push it in to try to fix the problem it's coming back and it's still saying it on the Xbox when I try to sign in