Why does it say buy now instead of play?

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

I understand that you need help with your Minecraft issue.

This usually happens when you use a different Microsoft account to log in, or it could be that your Minecraft account was migrated to another Microsoft account before, as it would not prompt you to create another gamertag if you already had one. So it is like creating a new Xbox profile on that Microsoft account.

Try to see if you can find out what email was being used when you migrated to Microsoft before. You can try that here:

https://account.live.com/username/recover

Please note that this is a public forum only. I will respond as soon as possible, apologizing in advance for any delay in response. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards.

Hi there! This is Virginia O.

I understand that you want to play Minecraft however it shows "Buy Now" instead of "Play"

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectation properly, all completed purchases on your account such as games, add-ons, subscriptions and more is saved to your Order history immediately.

This time, kindly verify the purchase of Minecraft to your account by going to: https://account.microsoft.com>; Order history.

Once you see the game from there, it means that you have successfully bought the game. And to install it, please go to Store> Search for the game> Install.

Kindly give us an update how it works on your end.

Thank you for your cooperation.

Hi Łukasz! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

It might be possible that the game was purchased on a different account but using the same payment method.

In order to fix this, you will need to find the Microsoft account where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transactions. If you have found the transactions, use the same Microsoft account to log in to Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello miljenko0103,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble launching Minecraft. This sounds like a frustrating situation.



There are a few possible reasons why you might not be able to access your Minecraft account after migrating it to Microsoft. Another reason is that there might be a glitch or an error in the migration process that caused your Minecraft account to be disconnected from your Microsoft account.



To help you resolve this issue, please follow these steps:



- First, make sure that you have the latest version of the Minecraft launcher installed on your device. You can download it from Download Minecraft & Server Software | Minecraft.

- Second, try to sign in to your Microsoft account on the Minecraft launcher using the same email and password that you used to migrate your Minecraft account. If you don't remember your password, you can reset it from Recover your account (live.com).

- Third, check if your Minecraft purchase is still visible on your Microsoft account. You can do this by going to https://account.microsoft.com/billing/orders and looking for Minecraft in your order history. If you don't see it there, you might need to contact Microsoft support to restore your purchase.

- Fourth, if you still can't launch Minecraft, you might need to contact Mojang support to verify your ownership of the game. You can do this by going to Contact Us | Minecraft Help and filling out the form with your details and proof of purchase.



I hope these steps will help you get back to playing Minecraft soon. If you have any other questions or concerns, please let me know. I'm here to assist you.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.