why does it not let me redeem my twitch cape?

Hello, King N. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you're having trouble redeeming the Minecraft Twitch cape.

IMPORTANT: Please don't share personal information, including email addresses, gamertags, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, In case the code you have has 25 characters, I would like to ask if you tried to redeem it on the following website:
https://account.microsoft.com/billing/redeem?refd=login.live.com

Note: If the website loads properly, make sure that you're logged in to the Microsoft account that has your Minecraft profile because once you redeem the code, this action can't be undone.

However, in case this other website is giving you additional difficulties, please let me know.

I'll look forward to hearing from you.

Regards,

Arturo.

Hi there! This is Virginia O.

I understand that you are experiencing issues getting the TikTok cape you redeemed on your Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Kindly double-check that you're logged into the same Microsoft account where you redeemed the codes. If incase you're using a different account in the Launcher, the capes won't appear.

Please make sure as well that you're using the correct edition of Minecraft. The TikTok and Twitch capes are currently available for the Bedrock Edition, with availability for the Java Edition expected later.

And to give you a heads up, it can take up to 72 hours for redeemed capes to appear in the Minecraft Launcher. This delayed is caused by server-side processing.

Thank you for your cooperation.

Hello Carolina,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

I'm sorry to hear that you did not get your cape in your account. Just to clarify, are you referring to the new Tiktok Menace cape/Twitch Home cape? If so, can you please check in here if your cape is showing as redeemed? https://account.microsoft.com/billing/orders

If it is listed in there, please try following the steps below:

1. Restart your device.

2. Logout your Microsoft account in Minecraft then sign back in.

3. Go to your Dressing Room and proceed to Capes. Please check if your cape is now showing.

If your cape is still not showing in your game, you will have to contact Minecraft support. https://help.minecraft.net/hc/en-us/request/new...

I hope this helps. Please let me know if you have any more questions or concerns about this.

Regards,

Belle

Hi Rafi. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues redeeming your Minecraft Twitch Cape code. As Twitch supplied your code, you may contact their support to get a replacement code: https://help.twitch.tv/s/contactsupport

Thanks,
Kyle

Hi Kunemi, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Sadly, as Hunter explained, the distribution of the cape ended.

There's nothing we can do, especially here in the User's forums.

Be sure to get the 15th Anniversary, ***-tok, and Twitch cape that's currently up!

https://www.minecraft.net/redeem