why does it not let me redeem my twitch cape?

Hello, King N. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you're having trouble redeeming the Minecraft Twitch cape.

IMPORTANT: Please don't share personal information, including email addresses, gamertags, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, In case the code you have has 25 characters, I would like to ask if you tried to redeem it on the following website:
https://account.microsoft.com/billing/redeem?refd=login.live.com

Note: If the website loads properly, make sure that you're logged in to the Microsoft account that has your Minecraft profile because once you redeem the code, this action can't be undone.

However, in case this other website is giving you additional difficulties, please let me know.

I'll look forward to hearing from you.

Regards,

Arturo.

Hi Rafi. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues redeeming your Minecraft Twitch Cape code. As Twitch supplied your code, you may contact their support to get a replacement code: https://help.twitch.tv/s/contactsupport

Thanks,
Kyle

Hi Kunemi, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Sadly, as Hunter explained, the distribution of the cape ended.

There's nothing we can do, especially here in the User's forums.

Be sure to get the 15th Anniversary, ***-tok, and Twitch cape that's currently up!

https://www.minecraft.net/redeem

Might be worth contacting Minecraft Support https://help.minecraft.net/hc/requests/new

Hello Omer M! I'm Kris and I'd be happy to help you with your question. Are you entering the code you got from Twitch into the Minecraft redeem site? https://www.minecraft.net/redeem

Yes, but after that it redirects to Microsoft's redeem page.