Why does it just go to a white screen when I try to log into my Xbox series X?

Hi. My name is Brilliant and I am happy to assist you today.

I advise that you try to perform an offline system update.

The Xbox Offline System Update (OSU) process allows you to update your console by downloading a file to a USB flash drive and then installing that file directly onto your Xbox Series X|S or Xbox One console.

To use the Offline System Update, you'll need:
A Windows-based PC with an Internet connection and a USB port.
A USB flash drive with a minimum 6 GB of space formatted as NTFS.

You can find more details on how to perform an offline system update at: https://support.xbox.com/help/hardware-network/console/offline-system-update

I hope this helps resolve your query.

I have the same issue with my series x with a white screen at my account login. I've tried resetting my console (twice), but the issue remains. I will get logged in with the Xbox app for the initial login after resetting, but subsequent logins are back to a white screen. Is there any other way to fix this issue than a soft reset?

I’ve tried that link as well. Same issue, blank screen when you try to log in. My problem is with a Digital game purchased as part of an Xbox series x bundle. The game does not show up in my account. I have the order# of the purchase. I either need the issue resolved or the game refunded.

Thanks

Many people try to scam others when it comes to new console releases. People are so desperate to buy the new console they don't look at what they are actually buying. For example I seen a PS5 go for $6700 on ebay the other day. That is crazy Also seen
a listing for a xbox series console ( s or x was never stated in the listing) which was the original xbox. Another listing was for a Xbox Series X white edition with a 512gb drive. Obviously this was just the Series S someone was trying to sell as a Series
X

I changed my home console to my Series X as suggested (I normally have my older One X as "home" since my kids play it without me being logged into it, I am now down to only 1 out of 5 home transfers available). It did not help. It did not change anything. Only my One X is showing up in my console list for remote play. I have even done yet another system reset (keeping games and apps) after that.

Other things I have tried today (based on suggestions I've seen elsewhere for this issue), none of which have helped:

- Change to an alternative MAC address, reboot.

- Restore to original MAC address, reboot.

- Manually change system name, reboot.

- Change to a different network port, reboot.

- System reset and use my android tablet instead of my android phone during the setup.

I still think this issue is possibly something with my account on Microsoft's side but I am willing to try more suggestions in order to "trigger" the remote play/remote access option for my Series X again. Something is not triggering the remote play/remote access to my Series X on my account. If I go to xbox.com and search for a game that I own in the web version of the Xbox Store, I get the option to "Install to" but it only shows my old Xbox One X, my Series X is no longer listed their either (it was until two days ago). Also, some limited connection between the Windows Xbox app and my Series X does work. If I try to manually add my Series X through the Windows App, the Windows App tells me to turn on and log into my system. It can tell when I do this with my Series X and goes to the next pop up telling me to press enable on my system. If I had remote play disabled on my Series X, I do get the pop up screen on it telling me to enable remote play. I do this and run through the text (everything passes) but then the sequence stops here. The "press enable" pop up screen in the Windows app does not close on it's own. If I manually close it and restore the process it quickly and automatically progresses through the first two pop up screens (turn on/log in, and then the press enable one) and stops with a "something is wrong, try again later" screen. This shows that there is some amount of data passing between my Windows PC with the Xbox app and my Series X and is why I believe that this problem I am having is outside of my home and something on Microsoft's end with my account but I am willing to try more if there is something I missed and/or did out of sequence.