Why does it bring to a support page when signing in

Whenever she does that, it brings her to the support page, not the settings page.

For some reason when I go there it does not give me the option to see my settings, it just brings me to a privacy support page.

Hi Michael! I'm Rostom, an Independent Advisor. I will be glad to help you here. I understand how that feels. No worries, we will do our best now to get this sorted out.

Which device specifically do you use to play Minecraft?

Have you tried accessing the privacy settings page https://account.xbox.com/Settings on a different device or internet browser?

Is your account an adult or child or part of a family group? Check it on https://family.microsoft.com/

Hello Riley Fryer,

Sorry to hear you are having trouble signing into support.xbox.com. Try opening a private window and trying again to log in.

If that works, try clearing your web browser cache. You can also use a private browser or a different browser (Edge instead Chrome, or Firefox, etc).

To delete your cache from the Edge Browser:

1. Open Microsoft Edge.
   
2. Click the Settings and More (three dots) button on the top-right corner.
   
3. Click on Settings.
   
4. Click on Privacy and services.
   
5. Under the “Clear browsing data” section, click the Choose what to clear button.
   

I suggest specifically deleting "Cookies and other site data" and "Cached images and files". Note: It will sign you out of your saved log-ins and passwords.

To delete your cache from the Chrome browser

1. On your computer, open Chrome.
   
2. At the top right, click More (three vertical dots)
   
3. Click More tools
   
   Clear browsing data.
   
4. At the top, choose a time range. To delete everything, select All time.
   
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
   
6. Click Clear data.
   

Regards,

Hayabusa

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello solo10166, I'm sorry for what's going on, however on the Microsoft page all services are operational.

https://support.xbox.com/en-us/xbox-live-status

When you say you're trying to enable multiplayer in Minecraft, are you trying to access your privacy settings and can't?

Are you also trying to contact support, and you're going to have some kind of error?