Why does fortnite say failed to login?

Hi Kelly! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Fortnite game. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I just want to confirm, by resetting your console, do you mean factory reset keep my games and apps?

Since you have already cleared your alternate Mac address as well as launched the game via phone yet the issue still persists, there could be a problem with your Epic Games account or your network service.

Kindly try to disable any VPN or proxy servers and use a different network service then launch the game Fortnite to see if it works.

If the issue still persists, I highly recommend you reach out to Epic Games Support for further assistance as they have the tools and resources to properly investigate this case:

https://www.epicgames.com/help/en-US/

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If you feel the need to reach out to Microsoft Xbox Support, you can contact them using the link below:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I tried reedeming my card in the fortnite says you 25 digit code i try login to the epicgames.com it’s says the cradentials are failing i used both of my account my email and my xbox nintendo switch

Uhm, what?

Would be able to explain?

Hi Ricardo *.

My name is Mauro and am glad to assist you. We are sorry for this incident.

Can you explain what happened?

Hello Kris kris1,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to log on to your Fortnite. Just a reminder, we are not able to double check the account or the devices that is connected to your account. No worries, we do have some effective troubleshooting steps here that could fix the issue.

According to a source, the “Login Failed” error message in Fortnite on Xbox can be caused by several factors, including outdated Xbox/Fortnite software, corrupted cache, network issues, or server maintenance. Here are some possible solutions you can try:

Check the Epic Games Server Status to see if all systems are operational. If some systems are not operational or Fortnite is under maintenance, you need to wait for a few hours before you can play.

1. Update your Xbox and Fortnite software. Go to your Xbox settings > System > Updates > Update. Go to the Xbox homepage and select “My games & apps”. Select “Manage” and select “Updates”. Select “Fortnite” and select “Update”.
   
2. Clear your Xbox’s cache. Go to your Xbox settings. Select “Device & connections and select “Blu-ray”. Select “Persistent storage” and select “Clear persistent storage”.
   
3. Reset your Xbox’s network settings. Go to your Xbox settings. Select “General” and select “Network settings”. Select “Advanced settings” and select “Alternate MAC address”. Select “Clear” and select “Restart”.
   
4. Remove and re-add your Xbox account. Go to your Xbox settings. Select “Account” and select “Remove accounts”. Select the Xbox account that you’re currently using. Select “Remove” and select “Add new”. Log in to your Xbox account to re-add it.
   
5. Uninstall and reinstall Fortnite. Go to the Xbox homepage and select “My games & apps”. Games > Fortnite > More options. Select “Uninstall all” and reinstall it from the Microsoft Store.
   
   Hope I helped! Let me know if you have any other questions or concerns.
   
   
   Microsoft Community Moderator