Why does does this game keep crashing

Hello ! My name is Jeremy and I’m happy to help you with your question.

I’m sorry to hear that.

There may be corruption in the save file.

Do you have a save data file that is older then your current save data?

You could revert to the other save data to try to minimize loss, however if the save data is corrupted you will unfortunately lose all the save data and your progress.

A way to test it would be to back up your save data somewhere inaccessible by the game and then try to launch the game with a brand new save.

If the game works then you know it is corruption in your save data.

Thank you for reaching out to the community forums and have a good rest of your day.

Regards,

Hi doug,

You could try an
offline update instead. This will update the console offline. Sometimes updates glitch or become corrupt. This will be next step if the factory reset doesn't work.

Thanks,

Brad

Hi there,

is your console set to Instant-On if so please try to set it to Energy-Safe mode to see if that makes any difference.

It will fully turn off each time when powered down, so boot time will be a bit longer, but it's good to know if it helps (or not)

Another thing to try would be to try a factory reset (with keeping games and apps installed) to see if that helps anything.

for the steps see:
https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Let us know the results

It sounds like it could be a connection issue, I've had the same problem with some games and had to end up reinstalling the games. But more and likely what's causing it is there might be a file that is corrupt that's making the game force crash.

yeah , ive already set mine to energy-saving a while back before the problem even started. but i suppose i could maybe try to do another factory reset & see if it helps this time.