Why does Deep Rock Galactic randomly send me to my desktop out of the blue without warning?

Ackmoss · Jul 11, 2023

I started to use the Windows 10 version of Deep Rock Galactic more and more since my friends started to get into the game more and more. But every time I load up the game, it crashes within the first minute, and after a few more tries, it finally lets me play the game. But after about 10 or more minutes, there's a chance that I will be just kicked out of the game randomly and sent to my desktop. Please note that I don't think that this is a performance issue on my part, as I get around 100 fps ingame. On the other hand, sometimes when starting up the game, I will get an error message:

The UE4-FSD Game has crashed and will close

LowLevelFatalError [File:Unknown] [Line: 684] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at C:\BuildAgent\work\DRG-release\UntrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1181 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Other stuff to note is that when I went to buy the game through the xbox store on my PC, it said that my PC could run this game good. Also note that sometimes I can't finish a single mission before crashing, and other times I just don't crash but this is usually after many crashes. I also have the Xbox Game Bar running in the background for most of the time because I need to talk to my friends.

:)

WattyNuela

Hello Ackmoss, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you’re having some trouble when trying to play Deep Rock Galactic on your PC.
In situations like these (in-game / specific game issues), the recommended action is to reach out to the dedicated game support. You can do it by visiting the next link:

https://www.deeprockgalactic.com/ > contact

In case you need to know when it's necessary to reach Microsoft support or the dedicated game support, please visit this article:
https://answers.microsoft.com/en-us/xbox/forum/...

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

On your hard drive, there is a folder called ''WpSystem'', take ownership of the folder and rename it to ''WpSystem.old'', save and try downloading the game again.

If the problem persists, follow this path, delete everything from the folder, restart your PC and try downloading the game again.

Windows > serviceprofiles > networkservice > appdata > local>microsoft > windows > deliveryoptimisation > cache >

Anirban Sarkar1

Hello Dimitris,

I'm Anirban and I'll be happy to help you today.

Try running the game with different settings to see if that resolves the game issue. For example: you can try disabling or enabling some graphics options or lowering it in the game's resolution to see how it goes.

Kind Regards

Aboredape

Pyre

Deep Rock Galactic

FFXV Royal Edition

A Plague Tale : Innocence

The_Last_DJ

Hello Seven! I'm Kris and I'd be happy to help you with your question.

Have you tried going through the Microsoft store to see if you can get it that way?

Why does Deep Rock Galactic randomly send me to my desktop out of the blue without warning?