Why does 2k24 keep crashing during loading?

Hi Jack! I'm more than happy to help you!

I'm sorry you are experiencing this with your 2k24 game. I understand that you have already performed some troubleshooting steps, yet the issue still persists. No worries, let me help you sort this out.

It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

Kindly try to clear your local save and resync with the cloud. Here's how:

First, delete the local save:

Press the Xbox button  to open the guide and then select My games & apps > See all > Games.

Highlight the game title, and then press the Menu button  on your controller.
Select Manage game and add-ons > Saved data.

Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:

Press and hold the Xbox button  in the center of your controller.
Select Restart console, then follow the prompts.

After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.

Try playing the game again to see if re-syncing with the cloud corrected the game problem.

You may also check this link for reference:

https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

Please take your time and let me know if it works.

Best Regards,
Darhyl

yes,and the game keeps crashing during loading,have restarted so many times now

Do you get any error message before or after the game closes? Do you fully load into a game before it crashes, or does it happen during the loading process?

Update. Sadly, the game keep crashing from time to time while loading levels during taxi drive, even after clearing cache.

Hello Paramvir,my name is Oskayra, I will be happy to help you in any way possible.

I'm very sorry for what you're going through, maybe you tried it much sooner, I would like to know if you tried everything I'm going to tell you, update your drivers, check that your PC meets the minimum system requirements, check the integrity of the game files, deactivate the modifications,Reinstall the game.

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.