Why do so many Xbox series x refuse to read certain game discs? But will read others fine....

The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.

I take it Blu-Ray disc movies are working okay? Have you tried many of the ones you own? Games are detected?

Bear in mind that the Xbox One S, One X and the current Series X actually have two lasers, one for reading DVD discs (including Xbox 360 discs) and one for reading Blu-Ray discs, which also includes Xbox games as they are also on BD-Disc.

If the DVD laser is giving out, it won't read certain DVD discs, and this is likely the reason for the issues you are experiencing. This is also why Blu-Rays and Xbox One games are not effected. There is nothing wrong with your DVD's, it's the console's optical drive that is faulty.

Hi,

Can you please check other backwards compatible Xbox 360 games (if you have any) and see if they prompt you download.

Call of Duty WW2 is an Xbox One game and as such is on a Blu-ray disc. Mortal Kombat (2011) is an Xbox 360 game and is on a DVD disc. It may surprise you to know, the Xbox One and Series X have different lasers built into the optical drive to enable the reading of different types of discs.

It's possible that the laser that reads Blu-rays is fine, but the laser that reads DVD discs is faulty.

Try a DVD movie disc (not an HD Blu-ray disc). If these also do not play, then the fault is with the drive and you'll need a repair or replacement console.

Hello, Andrew. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

First, it is important to point out that a physical game can't be converted to a digital one because the game license is attached to the disc itself.

Besides that, would I know, is an Xbox Series X or Xbox One the one that doesn't read the disc?
Additionally, the other console that read the disc, is an Xbox One, or a Series X?

Moreover, is this EA FC24 for both the Xbox One and Series X, or only for one of those consoles? You can check this by looking at the box.

Thank you for the reply!

I have now tried all of these steps and am still having the same problems.

I actually returned the first Xbox Series X that I got because it had this issue. The second one I got is having this same issue. The disc drive on the new console reads certain games and all blu-ray movies I have tested so it isn't a bad drive.

As stated in the original post there are no scuffs, scratches, or smudges on the discs so this is not an issue with the disc.

Also, as stated in the original post the same issue occurs on my sister's Xbox Series X which leads me to believe this is an issue with all Xbox Series X consoles only being able to read certain Xbox One game discs.

I will double check all of my game discs and make a complete list of what doesn't work and then confirm that all of these discs work on the Xbox One X.

I have been an Xbox gamer since the OG Xbox and have never been more frustrated and disappointed in a new console.